Summary
Overview
Work History
Education
Skills
Summary Of Qualification
Personal Information
Professional Highlights
Skills
Disclaimer
Training
Timeline
Generic

Robin George Mathew

Summary

Results-driven professional with over 15 years in hospitality, focusing on food and beverage service, sales, and customer relations. Demonstrated ability to cultivate strong partnerships, enhancing customer loyalty and achieving consistent performance outcomes. Skilled in human resources management, including recruitment and staff development, aligning HR initiatives with business goals. Effective communicator with a client-centric approach that enhances team dynamics and productivity.

Overview

16
16
years of professional experience

Work History

Restaurant Manager

Nawabi Hyderabad House
09.2019 - Current
  • Company Overview: Nawabi Hyderabad House distinguishes itself as a prominent restaurant chain, renowned for its authentic Indian cuisine, specializing in dishes from Hyderabad, Andhra, Chennai, and Mughlai regions. It uniquely stands as the sole chain in the United States offering this specific array of Indian culinary experiences. Additionally, Nawabi Hyderabad House offers professional catering services, adeptly catering to a variety of events, including weddings, and birthday celebrations. The chain has established multiple locations across the United States and Canada, further extending its reach and accessibility to patrons. The establishment provides online ordering services via multiple platforms, such as its official website, Grubhub, and DoorDash. Corporate Profile (HH Corporate): The website is overseen by HH Corporate, as noted on the site itself. Awards and Recognition: Reviews on Yelp and TripAdvisor frequently commend the restaurant for its genuine flavors and robust spices. In summary, Nawabi Hyderabad House is a chain of restaurants that offers a varied and flavorful Indian dining experience, concentrating on the rich and diverse cuisines of both Southern and Northern India.
  • Managing a restaurant involves several critical responsibilities.
  • Responsibilities encompass hiring and training staff.
  • Overseeing financial matters.
  • Ensuring exceptional customer service.
  • Coordinating daily operations and inventory.
  • Planning menus and facilitating effective decision-making. Additionally, one must adeptly handle communication.
  • Manage performance.
  • Delegate tasks.
  • Ensure adherence to regulatory compliance.
  • Implement marketing strategies.
  • Resolve conflicts.
  • Evaluate employee performance.

Human Resource Officer

Jasmi’s Corporation W.L.L
06.2016 - 09.2019
  • Company Overview: Jasmi's is recognized amongst quick service restaurants and holds a significant share in the Food service retail segment in the Kingdom of Bahrain. With over 45 stores all over the Kingdom, it is known to be a quality, family oriented Fast Food Hamburger chain. Jasmi's always emphasizes on the quality of products and their preparation. Due to our consistent efforts to meet standards, staff and customers remain loyal which enables a continued growth of our business.
  • Reports directly to Head of Human Resource and assists in her daily tasks whenever needed.
  • Handling 5 accommodation (2 Gents & 2 Ladies) with 600 plus staff.
  • Assists in room allocation for incoming staff. Plans and implements Adjustments when necessary.
  • Conducts regular audits to ensure proper cleaning and the implementation of house rules and regulation as well as good use of assets. Reports immediately to HHR.
  • Coordinates all repairs and maintenance. Responsible in checking the damages in the accommodations and take disciplinary action against employees and salary deduction if required.
  • Checking pest control and reporting any requirements.
  • Inspects all linen& utensils used by employees.
  • Continuously monitor the condition of all home appliances provided and inform maintenance department for any irregularities/needed repairs.
  • To liaise with the watchman and security guards in monitoring the visitors log and visiting hours.
  • Inspect if the employees are staying as per their assigned rooms.
  • To coordinate with Operation/Transport Department in case of any accommodation transfers.
  • Handles Transport department in the absence of transport in charge.
  • To handle request related to transfer in/transfer out from accommodation.
  • To assist with the exit formalities (clearance) of employees leaving the organization.
  • To understand and strictly implement the rule & regulations established in the employee hand book and policy on Fire, Hygiene, Health & Safety.
  • To ensure that all potential and real hazards are reported and rectified immediately.
  • Conducts interview for local hire and also coordinates with agencies for conducting Skype interviews.
  • Handles day to day staff issues, operation issues and staff grievance.
  • Perform other duties that may be assigned from time to time.
  • Jasmi's is recognized amongst quick service restaurants and holds a significant share in the Food service retail segment in the Kingdom of Bahrain. With over 45 stores all over the Kingdom, it is known to be a quality, family oriented Fast Food Hamburger chain. Jasmi's always emphasizes on the quality of products and their preparation. Due to our consistent efforts to meet standards, staff and customers remain loyal which enables a continued growth of our business.

Assistant Restaurant Manager

Jasmi’s Corporation W.L.L
03.2014 - 06.2016
  • Managing JASMIS COFFEE outlet.
  • Maintain the QSACEV of the restaurant.
  • Maintaining optimum level of manpower resources.
  • Analyzing guest comments.
  • Ensuring proper maintenance of all documents as per standards.
  • Addressing employee grievance.
  • To build up crew capability to achieve targets and developing a sense of healthy competition among them to achieve results.
  • Handling crew and management schedule.
  • Inventory management.
  • Keeping build-to records.
  • Handling quality control checks.
  • Cash handling.
  • Handling food safety management.
  • Handling business planning and internal communication.
  • Taking care of repair and maintenance task to be done in restaurant.
  • Monthly review of slow moving items.
  • Training and performance appraisal of junior management as well as crew on yearly basis.
  • Internal communication to all outlets.
  • Handling safety and security of external and internal customers.

Assistant Restaurant Manager

Starbucks Coffee
12.2012 - 02.2014
  • Company Overview: Starbucks has always been a place where you can find the world’s best coffee. Starbucks Corporation is an American Global Coffee Company and coffee house chain based in Seattle, Washington. Starbucks is the largest coffee house company in the world with more than 22,000 stores in 111 countries. Starbucks serves hot coffee, cold coffee, whole bean coffee, micro ground instant coffee, full leaf teas, pastries, snacks and signature Frappuccino’s.
  • Conducting coffee trainings and coffee tastings with customers and partners.
  • A vast knowledge of Coffee.
  • Experience in 3 new store openings.
  • Assisting training department in training the new partners.
  • Handling business planning and internal communication.
  • Maintain the quality and atmosphere as per international standards.
  • Taking care of repair and maintenance task to be done in restaurant.
  • Handling crew and management schedule.
  • Inventory management.
  • Keeping build-to records.
  • Handling quality control checks.
  • Cash handling.
  • Handling food safety management.
  • Maintaining optimum level of manpower resources.
  • Analyzing guest comments.
  • Ensuring proper maintenance of all documents as per standards.
  • Addressing employee grievance.
  • Starbucks has always been a place where you can find the world’s best coffee. Starbucks Corporation is an American Global Coffee Company and coffee house chain based in Seattle, Washington. Starbucks is the largest coffee house company in the world with more than 22,000 stores in 111 countries. Starbucks serves hot coffee, cold coffee, whole bean coffee, micro ground instant coffee, full leaf teas, pastries, snacks and signature Frappuccino’s.

Assistant Restaurant Manager

MC.DONALAD’S
07.2009 - 11.2012
  • Company Overview: Mc.Donald’s is the leading global food service retailer with more than 32,000 restaurants worldwide serving more than 60 million people in 120 countries each day. More than 70% of the Mc.Donald’s restaurants worldwide are owner operated by independent local men and women. We serve the world some of its favorite burgers, world famous fries, Big Mac, Chicken nuggets and egg muffin.
  • Maintaining QSCV of the restaurant.
  • Always striving to maintain the restaurant standard with international level.
  • Preparing payroll for management and crew.
  • Maintaining optimum level of manpower resources.
  • Analyzing guest comments.
  • Ensuring proper maintenance of all documents as per standards.
  • Addressing employee grievance.
  • To build up crew capability to achieve targets and developing a sense of healthy competition among them to achieve results.
  • Handling crew and management schedule.
  • Inventory management.
  • Keeping build-to records.
  • Handling quality control checks.
  • Cash handling.
  • Handling food safety management.
  • Handling business planning and internal communication.
  • Taking care of repair and maintenance task to be done in restaurant through planned maintenance calendar.
  • Training and performance appraisal of junior management as well as crew on yearly basis.
  • Internal communication to all outlets.
  • Handling safety and security of external and internal customers.
  • Mc.Donald’s is the leading global food service retailer with more than 32,000 restaurants worldwide serving more than 60 million people in 120 countries each day. More than 70% of the Mc.Donald’s restaurants worldwide are owner operated by independent local men and women. We serve the world some of its favorite burgers, world famous fries, Big Mac, Chicken nuggets and egg muffin.

Education

Bachelor of Science - Hospitality Science

Shree Devi College of Hotel Management
Karnataka, India
01.2009

Higher Secondary Schooling -

Daisy Dales School
New Delhi, India

Skills

  • Inventory management and menu planning
  • Staff training and development
  • Financial analysis and compliance
  • Conflict resolution
  • Customer service and engagement
  • Team building and supervision
  • Communication skills
  • Operational oversight
  • Staff scheduling and management
  • Sales tracking
  • Complaint resolution
  • Point of sale (POS) operation

Summary Of Qualification

Dedicated, result driven professional with over six year experience in the hospitality sector, with strategic business sense, uncompromising work ethics and natural sincerity which helped in deliver consistent results and won loyal support and motivation of customers, employees, partners, managers, suppliers and officials. Exceptional communicator with demonstrated ability to achieve deadlines with client focused approach that fosters trust and allegiance. Areas of expertise include Food and Beverage service, sales and customer service. Outstanding interpersonal, relationship and team building skills with ability to build new territories and expand opportunities. Identifies and seizes opportunities that maximize competitive edge.

Personal Information

Professional Highlights

  • Successfully completed SSV module and RMT module in Tata Starbucks.
  • Successfully completed Management Training program from Mc.Donald’s and promoted as Assistant Restaurant Manager.
  • Successfully completed Management Development Program-1 and Management Development Program-2 in Mc.Donald’s.
  • Successfully completed BSM (Basic shift management), ASM (Advance shift management) & SMC (System management course).

Skills

  • Labor and food cost control
  • Kitchen oversight and coordination
  • Recruitment strategies
  • Catering management
  • Restaurant operations oversight

Disclaimer

I solemnly affirm that the information provided herein is accurate to the best of my knowledge and belief.

Training

4 Months industrial training in core operational areas such as Food & Beverage Service, Food & Beverage Production and Front Office.

Timeline

Restaurant Manager

Nawabi Hyderabad House
09.2019 - Current

Human Resource Officer

Jasmi’s Corporation W.L.L
06.2016 - 09.2019

Assistant Restaurant Manager

Jasmi’s Corporation W.L.L
03.2014 - 06.2016

Assistant Restaurant Manager

Starbucks Coffee
12.2012 - 02.2014

Assistant Restaurant Manager

MC.DONALAD’S
07.2009 - 11.2012

Bachelor of Science - Hospitality Science

Shree Devi College of Hotel Management

Higher Secondary Schooling -

Daisy Dales School

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Robin George Mathew