Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Personal Information
Languages
Timeline
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Robin Joseph

Secunderabad

Summary

Experienced Quality Auditor with background in conducting detailed audits, identifying process inefficiencies, and implementing corrective actions. Strong understanding of quality control standards and regulatory requirements. Known for keen attention to detail and critical thinking skills. Contributed to significant improvement in quality processes in previous role.

Overview

12
12
years of professional experience

Work History

Quality Auditor

Randstad
01.2021 - Current
  • Develop audit plans, including objectives, scope, criteria, and timelines.
  • Identify and prioritize areas or processes for auditing.
  • Review documents, records, and procedures to assess compliance with quality standards and regulations.
  • Collect and analyze data to identify trends, patterns, and areas of non-compliance.
  • Evaluate the effectiveness of quality control measures, and identify areas for improvement.
  • Conducting team meetings and motivating the team to achieve better output.
  • Providing training to the team members for changes in the process.
  • Providing improvement areas in the process to achieve the best possible results in minimal time, with accuracy.
  • Analyze data and share the weekly and monthly trends with the management team.
  • Prepare data for MBRs, QBRs, and WBRs.
  • Organize monthly review meetings and calibration workshops to evaluate samples and refine acceptance criteria collaboratively.
  • Conducted calibration sessions with stakeholders to ensure alignment on quality standards, and evaluation criteria.

Senior Quality Auditor

Virtusa
09.2018 - 12.2020
  • Company Overview: Google Adwords process
  • Trained on Six Sigma yellow belt
  • Performed review by following the root cause analysis
  • Given constructive feedback to individuals on quality metrics
  • Discussed the improvement areas with team leads to get the better outcome
  • Reported to management about the reviews conducted and informed them about the process status
  • Responsible for conducting calibration and performance review call in terms of Quality with the various Vendor teams
  • Provided Quality score reports periodically and minimized errors by following a statistical approach
  • Identified and highlighted potential risk areas and recommend preventive action plans
  • Identified gaps in operational process proactively to the Engagement Leadership and also suggested tactical remedies to the findings
  • Tracked the performance of repeated defaulters and conducted trainings to improve their quality scores
  • Prepared dashboard to client for audit structure
  • Google Adwords process

Quality Analyst

Hinduja Global Solutions
05.2014 - 05.2018
  • Adhered to HIPAA guidelines and monitored the process to be followed
  • Provided analysis on the A/R and strive to automate the process of resolving medical claims
  • Reviewed and updated the SOP and PCN
  • Prepared Reports and Dashboard to client for overall collection process
  • Provided training to the team members for changes in the process
  • Performed root cause analysis and shared the findings with the Client and the Engagement Leadership during monthly CSRs or other internal meetings as necessary
  • Investigated claim denials and identified the reasons for denial
  • Corrected and resubmitted denied claims with appropriate documentation and appeals, if necessary
  • Monitored unpaid or underpaid claims and followed up with insurance companies to resolve payment issues
  • Contacted insurance companies via phone, email, or online portals to inquire about the status of unpaid claims

Technical Support Executive

Wipro
06.2013 - 01.2014
  • Provided technical support to customers, clients, or end-users via phone & email
  • Assisted customers in resolving technical issues, troubleshooting problems, and answered inquiries
  • Listened to customer descriptions of problems and effectively diagnose technical issues with products or services
  • Identified the root cause of technical problems and provided solutions or workarounds
  • Maintained a deep understanding of the organization's products, services, and technologies

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

St Joseph's Degree And PG College
Hyderabad
12-2012

Skills

  • Google Suite
  • Data analysis
  • Root cause analysis
  • Quality control and assurance
  • Process improvement
  • Risk assessment
  • Stakeholder collaboration
  • Six sigma methodology

Accomplishments

  • EXTRA MILLER AWARD, for maintaining 100% Quality, 2014 - 2016
  • SPOT AWARD, for maintaining 100% Quality for the month of April 2015
  • Big Leap Award, for achieving 100% quality from internal and external reviewers

Hobbies and Interests

  • Browsing
  • Music
  • Travel

Languages

  • English
  • Hindi
  • Telugu
  • Tamil

Personal Information

  • Father's Name: David Joseph
  • Date of Birth: 03/31/92
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Languages

Tamil
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

Quality Auditor

Randstad
01.2021 - Current

Senior Quality Auditor

Virtusa
09.2018 - 12.2020

Quality Analyst

Hinduja Global Solutions
05.2014 - 05.2018

Technical Support Executive

Wipro
06.2013 - 01.2014

Bachelor of Science - Electrical, Electronics And Communications Engineering

St Joseph's Degree And PG College

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Robin Joseph