ROBIN JOY
Data Center Infrastructure Engineer
Angamaly
Summary
- Experienced Engineering Professional with 8 years of expertise in Data Center Virtualization, VMware, RHEL, and Hyper-V technologies. Skilled in managing and optimizing both virtual and physical server environments to ensure system efficiency and reliability. Proficient in VMware infrastructure setup, server administration, backup and restoration, and troubleshooting complex issues. Experienced in managing physical server environments and integrating them with virtualized infrastructures. Familiar with other domains such as storage and network devices, with a solid understanding of their integration with virtualization environments. Known for analytical thinking, problem-solving, and adaptability to new technologies. Demonstrated expertise in designing, implementing, and supporting virtual environments, servers, and hardware. Equally effective working independently or collaboratively within a team. Committed to continuous learning and delivering high-quality solutions.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Senior Engineer-Systems (Onsite : KSDC)
Sify Digital Services Limited
01.2024 - Current
- Data Center Infrastructure Management:Oversee and maintain the Kerala State Data Center infrastructure, ensuring seamless operation of both virtualized and physical server environments(100+ Physical Host).
Administer and manage VMware and RHEL virtualized environments to ensure optimal system performance, availability, and stability.
- Server Management & Virtualization:Manage physical servers and integrate them with virtual environments to ensure high availability and redundancy.
Perform regular updates, patching, and system performance optimization to maintain security and compliance.
- Issue Resolution & Troubleshooting:Troubleshoot, diagnose, and resolve infrastructure-related issues promptly, ensuring minimal downtime.
Collaborate with internal support teams and external OEM teams to resolve complex technical issues efficiently.
- Team Leadership & Support:Provide strong support to team members, sharing knowledge and guiding them through technical challenges.
Foster a collaborative work environment, ensuring the achievement of team goals and deliverables.
- OEM Coordination:Maintain effective relationships with OEM teams to ensure timely updates, patches, and troubleshooting support when necessary.
- Customer Relationship Management:Build and maintain strong relationships with customers, delivering reliable support and understanding their infrastructure needs.
Proactively address customer concerns and provide solutions to ensure satisfaction and long-term partnerships.
- Documentation & Reporting:Create and maintain detailed documentation for infrastructure management, system configurations, issues, and resolutions.
Generate regular reports on system performance, uptime, and SLA achievements to ensure transparency and accountability.
- Planning & SLA Achievement:Plan, schedule, and oversee maintenance activities and upgrades, ensuring minimal disruption to customer service.
Achieve and exceed SLA targets by monitoring system performance, coordinating with relevant teams, and ensuring timely issue resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Technical Server Specialist L2(onsite: APSDC)
Emizo Solutions Pvt. Ltd
02.2023 - 01.2024
- Part of operations team, which involves the managing and maintenance of AP government data Center(APSDC), Servers, VMware environment(1800 VMs and 72 Esxi hosts, 7 clusters), storages devices, Hardware and software's at APSDC as per the customer requirements and proposed solution
- Managing ProLiant DL380 Gen10 and 9 servers, PowerEdge R630 servers, Synergy 480 Gen10 servers, NAS storage, etc
- VM Creation (Windows, Ubuntu, Centos, and RHEL), Migration, Clone, snapshot, adding datastores and new esxi host etc
- Installed and configured new Servers and Implemented new vsphere 8 environment
- Upgraded all the old version of ESXI hosts as per the update matrix (6.7,7,8),Also updated the firmware of Physical servers(HP,DELL)
- Planned and Implemented physical server shifting and have good knowledge about its network and storage connectivity
- Participated SAN switch migration activities
- Maintain good Relationship with OEMs
- Data Center documentation and connectivity troubleshooting
- Managing HP oneview and dell server manager, identifying and troubleshooting different hardware and software errors
- Identifying and resolving server Hardware issues
Server Engineer ( Onsite: CLAL)
Netcon Technologies India Pvt. Ltd.
02.2021 - 02.2023
- Part of operations team, which involves the managing and maintenance of data center devices, Servers, Network Devices, VMware environment, storages devices, Hardware's and software's at CIAL as per the customer requirements and proposed solution
- Managing HCI servers, cisco HyperFlex and UCS manger, vSphere environment and proactively identify and perform hardware and software upgrades
- Monitor, troubleshoot and capacity planning of vSphere environment
- Ensure the capacity and performance of VMs in HCI VMware infrastructure
- Managing network devices like fabric switches, ToR switches, firewalls, fiber connections etc.
- Responsible for VM creation, migration, cloning and Resource allocation
- Manage, monitor, and troubleshoot Commvault Backup, Commcell console, media agents and hyperscale
- Maintain good Relationship with OEM (cisco, Commvault, VMware) and Customer
- Manage and monitor of AWS instance for Commvault backup and restoration
- Supervise and inspect daily operations such as network communication through the network tunnel, primary and AWS backups and VMware operations
- Communicate with ISPs and resolve the performance and connectivity related issues
- Proactively identify and perform hardware and software upgrades
- Co-ordinate technical activity and provide technical support to team members
- SOP creation, Managing reports and necessary documentation
Surveillance Engineer
ISYX Technologies India Pvt. Ltd.
01.2017 - 01.2021
- Design, implementation and configuration of Servers and Virtualization, ELV systems, storages devices, MS Windows Servers at client sites as per the customer requirements and proposed solution
- Design, implement and maintain VMware vSphere infrastructure
- SLA Achievement as per PO Commitment
- Responsible for second-level post-implementation support to clients, troubleshooting and customizing network and server systems and connectivity problems
- Used VMware vMotion to eliminate application downtime from planned server maintenance by migrating running virtual machines between hosts
- Switch configuration and troubleshooting
- Monitor, troubleshoot and capacity planning of vSphere environment
- Planning, scheduling and executing VMware, hardware and software maintenance requirements and firmware upgrades
- Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi hosts
- VMs backup and Restoration administration, report generation, troubleshooting etc.
- Proactively identify and perform hardware and software upgrades
- Providing Technical Support to Team Members
- Maintain good Relationship with OEM and Customer
- Managing reports and necessary documentation
Education
B-tech - Electronics and Communication Engineering
Jai Bharath College of Management And Engineering Technology
Perumbavoor 01.2012 - 01.2016
Plus Two -
Govt. Higher Secondary School
Mookkannoor 01.2010 - 01.2012
10th -
Govt. Higher Secondary School
Mookkannoor 01.2009 - 01.2010
Skills
Data Center Management
VMware Administration
RHEL Virtualization
Windows & Linux Administration
Commvault Backup Administration
Physical Server Management
Problem-Solving
Decision Making
Certification
CISCO Certified Network Associate (CCNA)
Technical Skills - Data Center Administration
- Virtualization Platforms:Adequate knowledge of various virtualization platforms including VMware, RHEL Virtualization, and Hyper-V.
Expertise in ESXi installation, vCenter cluster configuration, and vMotion technology.
Experience in load balancing, resource management, upgrading, and security patch updates for virtualization environments.
- VMware Features:Proficient with VM snapshots, clones, templates, and host & VM grouping.
Knowledge of advanced VMware features such as affinity rules, DRS (Distributed Resource Scheduler), HA (High Availability), FT (Fault Tolerance), and vMotion.
- Physical Server Management:Hands-on experience with physical servers, including HP, Dell, and CISCO hardware.
- Monitoring Tools:Proficient in using monitoring tools like vRealize Operations Manager, PRTG Monitor, SolarWinds, Wireshark, and IP scanners for system performance and network monitoring.
- Operating Systems:Adequate knowledge of Windows and Linux servers for administration and troubleshooting.
- Backup Solutions:Experience with Commvault primary and secondary backup solutions for VM backup and restoration.
Skilled in Commvault backup and restoration administration, including subclient management, scheduled backups, and storage policy creation.
Proficient in handling incremental and full backups, report generation, and error troubleshooting.
Experience with Auxiliary copy backups.
- Storage Provisioning:Knowledge of NAS share provisioning to users, working with devices such as ReadyNAS RN3220, ReadyNAS RN3312, QNAP, and HP.
- Storage & Network Systems:General knowledge of storage systems and network systems, including integration and management with virtualization environments.
Personal Information
- Passport Number: P4122047
- Date of Birth: 07/20/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge.
Timeline
Senior Engineer-Systems (Onsite : KSDC)
Sify Digital Services Limited
01.2024 - Current
Technical Server Specialist L2(onsite: APSDC)
Emizo Solutions Pvt. Ltd
02.2023 - 01.2024
Server Engineer ( Onsite: CLAL)
Netcon Technologies India Pvt. Ltd.
02.2021 - 02.2023
Surveillance Engineer
ISYX Technologies India Pvt. Ltd.
01.2017 - 01.2021
B-tech - Electronics and Communication Engineering
Jai Bharath College of Management And Engineering Technology
01.2012 - 01.2016
Plus Two -
Govt. Higher Secondary School
01.2010 - 01.2012
10th -
Govt. Higher Secondary School
01.2009 - 01.2010
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