Relationship Manager - Business Banking Group
ICICI Bank
6 2023 - Current
- Collaborate with cross-functional teams, including credit underwriting, operations, and product specialists, to deliver seamless banking solutions and ensure client satisfaction
- Seek and Acquire more than 5 clients by understanding the customer financial whose Turnover is more than 500Cr and disbursed total of 80Cr along with providing bank products and services
- Manage more than 20 clients Relationships by handling activities ranging from identifying clients financial needs, advising, preparing the terms and conditions and closing the deal
- Assess the banking needs and risks for more than 50+ clients and manage client relationship accordingly to optimize risk-reward for bank
- Achieved a client retention rate of 100% through proactive customer understanding and timely resolution of client issues and concerns to deliver seamless banking solutions
- Coordinated with product managers and technology teams to enhance customer engagement, contributing to a remarkable 25% increase in customer adoption
- Established a new B2B channel to automate the Stock Statement submission on the Client Interaction Portal
- Initiating and coordinating for development of action plans to improve the service level and turnaround time
- Designed & launched a sales prospecting dashboard that enables customers to easily qualify, manage, and track deals.
