Robin Mahimai
Client Service Lead
Surve No 43, Adrash Nagar, Pimple Gurav, Near. Yogesh Printers, Pune
Summary
To secure a challenging role in a reputable organization where my experience and skills in payroll management can be fully utilized to achieve the organization’s goals and objectives.
Skilled and experienced client service executive well versed in solving client problems training and acting as liaison between client and team. Ready to ensure client is always happy with services resulting in company profits and enhanced reputation.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Team Lead
ADP India PVT LTD
Pune
05.2013 - Current
- Manage a team of payroll specialists in processing and distributing bi-weekly payrolls for over 2500 employees.
- Ensure that all payroll related activities are accurate, timely and in compliance with federal and state regulations, company policies and procedures.
- Monitor payroll processing systems and procedures to ensure proper controls and compliance with established company policies.
- Responsible for the timely and accurate preparation of payroll-related reports for management, finance and accounting teams.
- Address employee and management inquiries regarding payroll matters, and resolve any issues in a timely manner.
- Work closely with HR and Finance teams to ensure that payroll information is accurately reflected in financial statements and tax reporting.
Senior Associate
State Street Syntel Services Pvt. Ltd
Pune
07.2010 - 11.2012
- Reconciling Ledger to Sub-ledger
- Performing accounting research and applies accounting theory to transactions
- Maintaining Balancing Sheet.
CUSTOMER SUPPORT EXECUTIVE
Bajaj Alliance General Insurance Company
Pune
12.2008 - 06.2010
- Registering General Insurance Claims for Customers (Motor, Health & Travel)
- Provide with Claim Status Information
- Track resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction
- Provide with Premium Quotation for New Vehicle Develop and maintain strong customer relationships
- Log and classify all queries, requests and actions accurately
Education
Bachelor of Commerce - Banking And Financial
Poona College
Pune, Maharashtra, India 06.2007 - 03.2008
High School Diploma -
Mahatma Phule Junior College
Maharashtra,Pune,India 06.2003 - 02.2005
Skills
Strong knowledge of payroll systems and processes, including ADP and Paycheck
Excellent communication skills, with the ability to effectively communicate with employees, management, and outside agencies
Solid understanding of federal and state payroll regulations, including FLSA, FMLA, and state tax laws
Strong attention to detail, with the ability to identify and resolve payroll discrepancies
Excellent organizational skills, with the ability to prioritize tasks and meet deadlines
Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint
Hobbies & interests
Listening to Indian music.
Watching movies.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Team Lead
ADP India PVT LTD
05.2013 - Current
Senior Associate
State Street Syntel Services Pvt. Ltd
07.2010 - 11.2012
CUSTOMER SUPPORT EXECUTIVE
Bajaj Alliance General Insurance Company
12.2008 - 06.2010
Bachelor of Commerce - Banking And Financial
Poona College
06.2007 - 03.2008
High School Diploma -
Mahatma Phule Junior College
06.2003 - 02.2005