Robin Michael

• Devised processes to boost long-term business success and increase profit levels. Helped Firm to achieve 3-6% profit along with achieving 30% more customers within financial year.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines. It resulted in finishing client deadlines by 10% in compared to last fiscal year.
• Identified and resolved unauthorized, unsafe, or ineffective practices. Helped to achieved outstanding record of no accidents or incidents through whole year.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Developed and maintained relationships with external vendors and suppliers.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Trained and guided team members to maintain high productivity and performance metrics.

• Performed data entry operations to update database with customer responses
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations
• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising. Average score of 96% during every 4 weeks for 12 months.
• Generated reports detailing findings and recommendations. If found any issues that hasn't been reported. Made daily report with number of ongoing issues that needs to be worked at.
• Enhanced production of exclusive service to exceed goals. Managed over 50 Chats and 100 emails on average basis.
• Educated staff on organizational mission and goals to help employees achieve success
• Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
• Provided primary customer support to internal and external customers
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
• Developed community reputation through commitment to customer satisfaction and strong client relationships
• Offered advice and assistance to customers, paying
• Communication with upper management regarding any violation by developers.
• Data Management
• Teamwork and Collaboration attention to special needs or wants. Conducted one on one with assigned mentees to improve their score.
• Consulted with outside parties to resolve discrepancies and create expert solutions
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Offering excellent support to whole team in regard to Subject Matter. Managed team of 12 members.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations

Business Process Associate for Vendor Google.

Worked with Googlers in Google Building.