ROBIN RAJ
Delhi
Summary
Proactive Team Manager with 10 years of experience in the effective, efficient management. Continuously updating team on latest guidelines, ensuring exceptional performance to best practices. Excellent observation skills with ability to detect underachieving team members.
Overview
12
12
years of professional experience
Work History
Sales Cordinator
Spectra Care Pvt Ltd (Vanesa Cosmetics)
New Delhi
01.2024 - 07.2024
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Coordinated travel arrangements for sales representatives as needed.
- Supported sales team by delivering current territory sales data and costing information.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Team Manager
Sheela Foam Limited
Noida
11.2016 - 12.2023
- Company Overview: Manufacturing & Ecommerce
- Inspired and managed teams in operational improvement, increasing motivation and productivity
- Completed probationary reviews according to company policy
- Monitored team performance, ensuring compliance with guidelines and regulations
- Maintained up-to-date knowledge in latest guidelines and best practices for smooth-running processes
- Generated new business by planning and launching creative marketing initiatives
- Supervised and mentored junior team members, providing detailed instructions and guidance to maximise team efficiency
- Leading and managing the team, optimizing operational efficiency, overseeing inventory and order fulfillment, utilizing data analysis for improvement, fostering cross-functional collaboration, and ensuring exceptional customer service and continuous improvement
- MIS Analyst specializing in Sales & Tacos/Acos Reports: Responsible for gathering, analyzing, and presenting daily, weekly, monthly, quarterly, and yearly sales data and Tacos/Acos performance metrics to provide key insights and support strategic decision-making
- Stayed up to date with new web trends and advancements within ecommerce
- Manufacturing & Ecommerce
Assistant Executive Customer Service
iEnergizer
Noida
02.2015 - 10.2016
- Company Overview: Buisness Outsourcing Process
- Maximised customer satisfaction by resolving service issues promptly
- Assisted customers with product-related questions, feedback and complaints
- Buisness Outsourcing Process
Market Research Analyst
IMRB International
Noida
10.2014 - 02.2015
- Company Overview: Market Research
- Used outstanding interpersonal skills to build relationships with interviewees, optimizing honest, productive feedback
- Customer Feedback Specialist: Conduct feedback calls for various brands, gathering valuable insights to support brand improvements and enhance customer satisfaction
- Market Research
Senior Customer Care Executive
Eort BPO
Noida
02.2012 - 06.2012
- Company Overview: Buisness Outsourcing Process
- Ensured positive customer experience was maintained by monitoring through introduction and customer care calls
- Listened to individual complaints with open mind and asked detailed questions to understand the issues
- Responsible for designing and managing Voice of the Customer programs to gather feedback and provide actionable insights for enhancing customer satisfaction
- Buisness Outsourcing Process
Education
Higher Secondary -
NIOS
01.2014
SSLC - Metric -
S.C. Higher Secondary School
01.2010
Skills
- Adept multitasker
- Team building strategies
- Training and development
- Team Coaching
- Staff recruitment
- Issue resolution
- MIS
- ECommerce
- Sales Reporting
- Data Analysis
- CRM proficiency
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Timeline
Sales Cordinator
Spectra Care Pvt Ltd (Vanesa Cosmetics)
01.2024 - 07.2024
Team Manager
Sheela Foam Limited
11.2016 - 12.2023
Assistant Executive Customer Service
iEnergizer
02.2015 - 10.2016
Market Research Analyst
IMRB International
10.2014 - 02.2015
Senior Customer Care Executive
Eort BPO
02.2012 - 06.2012
Higher Secondary -
NIOS
SSLC - Metric -
S.C. Higher Secondary School
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