ROBIN SAMUEL
AIRLINE OPERATIONS AND ADMINISTRATION
9 Maple Grove Mutley,Plymouth,Devon
Summary
Objective is to encounter a firm that will enable me to grow as a professional and as an individual. I hold seven plus years of experience in tourism sector and hope to help a company achieve its success while simultaneously enhance my personal knowledge. I am eager to work within a team structure and more than happy to travel when required. Enjoy encountering new challenges and this proactive mind set has helped me to achieve success within the sector. I aim to partner with an organization that likewise espouses this forward thinking mentality.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
NHS Covid-19 Test and Trace Volunteer
Serco
Plymouth, Devon, United Kingdom
10.2021 - Current
- Visiting allotted Testing Centre sites in Plymouth for Test.
- Helping citizens with Covid Test Registration.
- Guiding citizens with Test instructions and procedures.
Sr. Group Desk Officer
Ukraine Airlines, STIC GSA SERVICES PVT LTD
New Delhi, India
02.2016 - 08.2021
- Quote best group fare and convince agents to divert business on Ukraine International airlines
- Group ticket issuance, Re-issuance, Cancellations on Amadeus (Altea) through mails and calls.
- Handling Walk-In passengers, providing exceptional service as per their request.
- Making fare proposals for airlines by providing competitive fares and giving pricing support by utilizing data from various sources like websites and local agents.
- Handling escalations related to bookings and service provided.
- Used coordination and planning skills to achieve results according to schedule.
Travel Consultant
GO IBIBO GROUP
Gurgaon, Haryana, India
01.2015 - 02.2016
- Was handling Cancellation, Rescheduling, Booking errors & Refunds using GDS (Galileo and Amadeus).
- Maintaining regular follow up with finance team for refunds and fraud transactions
- Responded to clients' questions, issues and complaints and implemented appropriate solutions
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Managed team of 11 employees, training and professional growth of employees.
Reservation Executive
INTERGLOBE TECHNOLOGIES
Gurgaon, Haryana, India
03.2011 - 10.2014
- Provided customers with information about availability and pricing
- Worked on schedule changes, Misconnection and Urgent flights.
- Resolved various issues and discrepancies for customers.
- Responded quickly to telephone, email, online and in-person requests to book or update services
Education
MBA - Business Administration And Tourism Mgmt
Kuoni Academy of Travel And Tourism Management
New Delhi, India 05.2010 - 03.2012
Bachelor of Arts -
Motilal Nehru College
South Moti Bagh, New Delhi, India 07.2008 - 06.2011
High School Diploma -
Central Academy Senior Secondary School - RK Puram
New Delhi, India 03.2006 - 04.2008
Skills
Group Assistance
Supervision
Team Work
MS Office
Planning and Coordination
Customer Service
Computer Skills
Friendly Service Mentality
Leadership
Multitasking Abilities
Relationship - Building
Responsible
Excellent Work Ethic
Websites
Additional Information
Father's Name :- Mr. C Samuel
Date of Birth :- 08/08/1989
Nationality :- Indian
Sex :- Male
Passport No :- K9804171
Accomplishments
Appreciation mails from customers for resolving their issues swiftly.
Got recommendation from Vice President of company for best performance and handling groups for PAN India.
Smooth and successful launch of Ukraine International Airline.
Diverted the groups from other Airline to Ukraine International Airline and achieved the target for the Year 2018 & 2019.
Timeline
NHS Covid-19 Test and Trace Volunteer
Serco
10.2021 - Current
Sr. Group Desk Officer
Ukraine Airlines, STIC GSA SERVICES PVT LTD
02.2016 - 08.2021
Travel Consultant
GO IBIBO GROUP
01.2015 - 02.2016
Reservation Executive
INTERGLOBE TECHNOLOGIES
03.2011 - 10.2014
MBA - Business Administration And Tourism Mgmt
Kuoni Academy of Travel And Tourism Management
05.2010 - 03.2012
Bachelor of Arts -
Motilal Nehru College
07.2008 - 06.2011
High School Diploma -
Central Academy Senior Secondary School - RK Puram
03.2006 - 04.2008