Robin Singh

• Managing & Delivered multiple Projects (end-to-end) for organizations of different LOBs like Pharmaceutical, Energy and resource, Automation, Human resource.
• Managing multi complex projects that are/were mega and complex in nature.
• Delivered Security products like Firewalls, NetScaler, & Zscaler, and Migration of legacy applications to Cloud.
• Delivered Projects In Network LAN/ WAN /MPLS/Riverbed /wireless/ voice/IPT and Security (FW& Load Balancers) & Cloud solutions (Azure & AWS communications across the globe in compliance to project delivery schedules and other SLA parameters which requires delivering against stringent timelines, in countries with challenging socio-economic environment & demanding customer requirements and Develop and initiate projects, managed cost
• Led Data Centers deliveries in EMEA, UK & ANZ region. DC delivered in premises and DC provider premises.
• Ensure to complete AIS/BIS for new devices installed and hand it over for in-life support. Decommissioning of Legacy device and remove it from Inventory and monitoring servers like Nagios & SNMP.
• Manage Team of Technical designers, Implementers, and responsible for design, documentation, implementation, and AIS/BIS of delivered services/devices.
• Accelerated progress by continually reviewing performance, budgets and project timelines. Maintain Risk registered for identified risks of project and keep continuous monitoring.
• Expertise in Change Management process. Ensure to follow change management to record & execute any scheduled changes and to get UAT sign off to complete the recorded change.
• Getting KDD (Key design decisions) finalized and signed-off by customer.

• Ensured that project establishes results required by all stakeholders (Internal / External), which includes managing many variables that occur, during life-cycle of project.
• Led project to upgraded Video Conference rooms to Telepresence all Board rooms in North India offices.
• Ensured acceptance of project deliverables by stakeholder/customer (Internal & external) /sponsor.
• Worked on Process development, Continuous process Improvement of team and work ITS Operation Management.
• Accountable for smooth service delivery North India Sites.
• Led a team of Technical support engineer including Service desk, Helpdesk & Remote Desktop Support engineers.

• Managed site network and SD operation that includes 14 different processes (2 major processes of HCL AT&T & Sprint).
• Led team of 24 includes L1, Service Desk and remote desktop engineers.
• Prioritized critical incidents and worked on issue till services restore within defined SLA.
• Worked on Incident Management, Problem Management, & Change Management.
• Planned and implemented effective disaster recovery and business continuity solutions.
• Established and monitored key performance metrics to verify consistent compliance with important networking standards

Presented with the Star Performer of the year for delivering multi million project within timeline Collaborated with Change Management team in the development of saving manhours for repeated change process