ROBIN SINGH

Resourceful Senior Customer Relationship Executive known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in client retention strategies, customer satisfaction analysis, and conflict resolution. Excel in communication, empathy, and problem-solving, ensuring successful navigation through customer interactions and relationship building.

Pan-India Warranty Escalation Support, Warranty Escalation Support Specialist

1. Collaborated as part of a dedicated team responsible for managing and resolving warranty escalation cases for customers across India. 

2.Acted as a critical liaison between end-users, service teams, and OEMs to ensure timely and satisfactory resolution of product issues under warranty. 

3.Tracked and monitored open cases, prioritized escalations based on urgency and customer impact, and maintained detailed documentation to support continuous improvement. 

4.Handled end-to-end warranty escalation processes, ensuring SLAs were met for all regions across India.

5.Coordinated with cross-functional teams, including technical support, field service engineers, and vendors

6.Enabled cost savings of ₹10 million by implementing an alternative customer resolution strategy, significantly reducing concession expenses."

• Hindi, Native
• English, Advanced

Nationality: INDIAN