Robin Thankachan
Ahmedabad
Summary
Seasoned Specialist offering 10 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
14
14
years of professional experience
Work History
Specialist, Travel and Expense
S&P Global Market Intelligence
Ahmedabad
09.2020 - 02.2024
- I adeptly oversee communication channels, serving as the primary liaison for internal stakeholders, and meticulously administer corporate card programs to ensure seamless operations and foster positive relationships. Furthermore, I conduct thorough expense report audits in a timely manner, collaborate with banking representatives, troubleshoot Concur SAP issues, and foster collaboration among stakeholders to drive effective issue resolution and continuous process enhancement.
- We successfully migrated the entire process, encompassing Oracle, corporate cards, and Concur, to Business Central for streamlined travel expense management.
- Actively engaging in all UAT sessions, I gained firsthand experience and provided valuable feedback to our clients, ensuring a thorough understanding and refinement of the system.
- By attending user sessions, I ensured the smooth implementation and relay of requirements as we transitioned to Business Central for our travel and expense processes.
- I proactively created case scenarios in ServiceNow to troubleshoot any bugs or issues encountered during the transition to Business Central
- Successfully achieving milestones aligned with project phases according to the Microsoft SureStep methodology, I ensured progress in line with strategic objectives
- As part of my responsibilities, I meticulously verified the output documents provided by our clients post-business requirement analysis
- Engaging with technical and functional team leads, I facilitated cross-verification of all requirements and actively contributed to meetings aimed at fulfilling key company requirements
- I conducted a comprehensive analysis of the Fits and Gaps document from the client to discern achievable objectives and identify redundant elements, optimizing project outcomes
Technical Application Support, Investor Relations
S&P Global Market Intelligence
Ahmedabad`
03.2017 - 09.2020
- Provide support to IR clients with their questions and concerns regarding IR sites
- Coordinate with the internal web design and product teams to update the IR site look and feel and resolve product bugs
- Publish time sensitive financial updates including earnings release to IR websites
- Facilitated senior leadership by meticulously preparing monthly performance reports, aiding the team in effectively tracking and evaluating their performance against set targets. This proactive support enabled informed decision-making and strategic direction for the leadership team
- Generate SFDC reports and implement process improvement ideas to make the process lean and help quantify and calibrate the team performance
Team Lead Operations
Pacific Group of Companies
Ahmedabad
04.2013 - 02.2017
- Managed team of 20 employees in Mumbai and Ahmedabad that verified dental insurance for dental providers
- Conducted training sessions for new employees per client requirements
- Tracked billable hours to assist with the invoice generation
- Managed and tracked auditors to maintain process accuracy
Business Acquisition Executive
Gateway Techno Labs Pvt. Ltd
Ahmedabad
10.2009 - 01.2011
- Communicated with clients to gather requirements and initiated Request for Information (RFI) and coordinated with technical teams to create estimation
- Analyzed RFI and created proposals for project initiation and suggested suitable business models by coordinating with Business Managers
- Involved in GITEX (Gulf Information Technology Exhibition) and CEBIT (Centre of Office and Information technology) summits to set up client interactions with our Global Sales Vice President
Education
MBA - International Trade Management
National Institute of Business Management,
Chennai03-2010
Bachelor Or Commerce -
Gujarat University
India03-2005
Skills
- Emergency Response
- Customer Relations
- Quality Assurance
- Root Cause Analysis
- Continuous Improvement
- Team Collaboration
- Problem-Solving
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Specialist, Travel and Expense
S&P Global Market Intelligence
09.2020 - 02.2024
Technical Application Support, Investor Relations
S&P Global Market Intelligence
03.2017 - 09.2020
Team Lead Operations
Pacific Group of Companies
04.2013 - 02.2017
Business Acquisition Executive
Gateway Techno Labs Pvt. Ltd
10.2009 - 01.2011
MBA - International Trade Management
National Institute of Business Management,
Bachelor Or Commerce -
Gujarat University
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