Robin Tom Varghese
Kochi
Summary
Accomplished operations manager with extensive experience in the hospitality industry, currently overseeing General manger at RAAS Residency, Kochi . Proven track record in managing personnel, optimising resource allocation, and maintaining high standards of quality control. Notable achievements include significant cost savings through effective budget management and securing advantageous supplier contracts. Previous roles include Asst. General manger in Lakeview Resort & Spa, Munnar & Head of sales and marketing at Hotel Yuvarani Residency, where innovative sales strategies and SEO techniques enhanced market presence. Demonstrated expertise in team leadership, client consultations, staff training, and problem-solving across various managerial positions.
Overview
27
27
years of professional experience
Work History
General Manager
Hotel RAAS Residency
kochi
04.2025 - Current
- Managed staff recruitment, training, and performance evaluations.
- Developed strategic marketing initiatives to enhance hotel visibility.
- Implemented guest feedback systems to improve customer satisfaction.
- Coordinated budgets, forecasts, and financial reporting processes.
- Established partnerships with local businesses for promotional opportunities.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Asst. General Manager
Lake View Resort and Spa
Munnar
06.2024 - 04.2025
- Managed the hiring and development of personnel for a proficient operations team.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Optimised resource allocation, ensuring maximum productivity and minimal downtime.
- Coordinated with suppliers to negotiate contracts, securing better terms and improving profit margins.
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery.
- Forecasted trends to develop precise budgets ensuring operational financial health.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Monitored market trends to adapt strategies, keeping the company competitive in a dynamic industry.
Head of Sales and Marketing
Hotel Yuvarani Residency
Kochi
12.2017 - 05.2024
- Directed activities within a prestigious 38-room hotel.
- Implemented search engine optimization techniques to increase internet presence.
- Evaluated market competition to optimize sales techniques.
- Developed and launched sales and marketing programme targeting company aims, enhancing new business acquisition.
- Organised events and product presentations related to national conferences and conventions.
- Mentored staff to establish an internal culture prioritizing growth and effective performance.
- Executed effective sales enhancements and developed marketing approaches across top social media networks.
- Studied sales and marketing statistics to refine methods.
- Produced P&L statements to enable research into loss-reduction strategies.
- Aligned activities with corporate objectives by coordinating marketing, sales, and IT processes.
- Continually maintained and improved the company's reputation and positive image in markets served.
- Created printed marketing materials designed to drive campaigns.
- Captured new customers by optimising business strategies and launching products to diversify offerings.
- Mentored local personnel on best practices and protocols to maximise productivity.
- Attending Sales Partnership meet and Tradefair meet throughout India.
General Manager
Hotel Vivek
Coonoor, Ooty
11.2016 - 11.2017
- Company Overview: Company Overview: A Three Star Hotel with 65 Rooms
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Managed 65-room hotel with staff of 55 employees and Realm Resort, Nonesuch Estate, Coonoor 10 Room Boutique Resort with 15 employees.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Promoted hotel brand by incorporating Podcast programs, resulting in 60% increase in new business.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- A Three Star Hotel with 65 Rooms
Resort Manager
Rain Forest Resort
Athirapilly
04.2015 - 10.2016
- Company Overview: Company Overview: Avenue Hotels And Resorts Pvt Ltd
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Drove operational improvements which resulted in savings and improved profit margins.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received and processed stock into inventory management system.
- Increased customer satisfaction by resolving issues.
- Participated in team-building activities to enhance working relationships.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Oversaw day-to-day operations of brand new, 14-room resort with staff of 38 employees.
- Avenue Hotels And Resorts Pvt Ltd
Operations Manager
Hotel Comfort Inn
Kochi
04.2013 - 03.2015
Sales and Marketing Manager
Riviera Suites
Thevara, Kochi
03.2011 - 03.2013
- Company Overview: Company Overview: A Synthite Hospitality Division
- A Synthite Hospitality Division
Manager- Front Office and Sales
Riviera Suites
Thevara, Kochi
04.2010 - 02.2011
- Company Overview: Company Overview: A Synthite Hospitality Division
- A Synthite Hospitality Division
Lobby Manager
Riviera Suites
Kochi
05.2009 - 03.2010
- Company Overview: Company Overview: A Synthite Hospitality Division
- A Synthite Hospitality Division
Senior Front Office Executive
Riviera Suites
Thevara, Kochi
04.2006 - 04.2009
- Company Overview: Company Overview: Apartment Hotel
- Apartment Hotel
Front Office Executive
Riviera Suites
Thevara, Kochi
04.2003 - 03.2006
- Company Overview: Company Overview: Apartment Hotel
- Apartment Hotel
Front Office Executive
Hotel Yuvarani Residency
Kochi
01.2001 - 03.2003
Receptionist Cum Cashier
Best Western Hotel Abad Plaza
Kochi
02.1999 - 03.2000
Education
Diploma In Hotel Management - Hotel Management And Catering Technology
Indian Institute of Management Studies
Degree - Physics
Mahatma Gandhi University, Kottayam, St: Albert's College
Ernakulam, KochiPlus Two - Science Group
Govt: Regional Fisheries Technical School
Matriculation -
Sree Rama Varma High School
Skills
- Teamwork and leadership
- Client consultations
- Personnel Supervision
- Staff training
- Work Planning and Prioritisation
- Problem-solving
- Operational Systems Monitoring
- Interviewing and hiring
- Budget Implementation
- Decision-making
- Budget management
- Marketing strategy
- Customer relationship management
- Operational efficiency
- Public relations
Languages
English, Hindi, Tamil, German, Malayalam
Hobbies and Interests
Calligraphic Writing, Bottle art, Gardening
LANGUAGES
English
First Language
Timeline
General Manager
Hotel RAAS Residency
04.2025 - Current
Asst. General Manager
Lake View Resort and Spa
06.2024 - 04.2025
Head of Sales and Marketing
Hotel Yuvarani Residency
12.2017 - 05.2024
General Manager
Hotel Vivek
11.2016 - 11.2017
Resort Manager
Rain Forest Resort
04.2015 - 10.2016
Operations Manager
Hotel Comfort Inn
04.2013 - 03.2015
Sales and Marketing Manager
Riviera Suites
03.2011 - 03.2013
Manager- Front Office and Sales
Riviera Suites
04.2010 - 02.2011
Lobby Manager
Riviera Suites
05.2009 - 03.2010
Senior Front Office Executive
Riviera Suites
04.2006 - 04.2009
Front Office Executive
Riviera Suites
04.2003 - 03.2006
Front Office Executive
Hotel Yuvarani Residency
01.2001 - 03.2003
Receptionist Cum Cashier
Best Western Hotel Abad Plaza
02.1999 - 03.2000
Diploma In Hotel Management - Hotel Management And Catering Technology
Indian Institute of Management Studies
Degree - Physics
Mahatma Gandhi University, Kottayam, St: Albert's College
Plus Two - Science Group
Govt: Regional Fisheries Technical School
Matriculation -
Sree Rama Varma High School
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