Robin Panner Selvam

Accomplished IT Infrastructure Management Professional with Over 16 Years of Experience in End-to-End IT Solutions A dynamic and highly competent IT Infrastructure Management professional with a proven track record of over 16 years in delivering robust infrastructure solutions, exceptional service delivery, and seamless project management. Expertise encompasses a wide spectrum of IT functions, including: Infrastructure Management, Service Delivery, Project Management, Incident Management, Business Support Operations, Networking, Technical Solutions, Team Leadership. I have successfully spearheaded diverse IT infrastructure functions such as Voice & Data Networks, Server Management, Desktop Management, Global Service Desk, Security Administration, Deployment Services, Web Technology, and IT Infrastructure & Network Support. My core strengths lie in my ability to: Gather and analyze business requirements, Conceptualize and implement cost-effective, customized solutions, Foster a culture of ITIL-based service excellence. I am dedicated to driving innovation, optimizing performance, and ensuring the highest level of support to meet business objectives.

• Managed Resort WiFi Facility: Efficiently managed the WiFi facility for 57+ resorts, integrating it with PMS to ensure seamless connectivity and a superior guest experience.
• Polycom/Business Octane Telepresence Implementation: Successfully implemented advanced telepresence solutions in factories across India, enhancing communication and collaboration.
• New Factory Infrastructure Setup: Spearheaded the infrastructure setup for new factories at Chennai locations, including the major plants in Oragadam and Vallam Vadagal, ensuring smooth operations from the ground up.
• Migration from MS Exchange to G Suite App Business Solution: Led the complex migration of over 2100 users across India to the G Suite App, enhancing business communication and efficiency.
• SD-WAN Implementation: Played a key role in the SD-WAN implementation project, establishing a secure overlay WAN architecture across branches and data centers using Cisco Vipetal (vManage, vSmart, and vBond).
• Surveillance Camera Implementation: Enhanced security across plants by implementing a comprehensive surveillance camera system.
• Managed Print Solution (MPS) Implementation: Deployed managed print solutions globally, optimizing printing operations and reducing costs.

• Successfully managed operations across 57+ resorts and the corporate office, leading a team of 45 professionals.
• Ensured optimal availability of hotel infrastructure, demonstrating proficiency in cloud technology and virtualization (HyperV / VMware).
• Conducted comprehensive reviews of backup operations and tape management, analyzing system failures and recovery procedures.
• Supervised patch management and antivirus protocols, ensuring the integrity and security of IT infrastructure.
• Administered IT infrastructure appliances and devices, while planning, designing, maintaining, and supporting infrastructure.
• Maintained stability, security, hardware equipment, network switches, system installation, and troubleshooting.
• Ensured meticulous documentation of Standard Operating Procedures (SOPs), network, and security devices.
• Deployed security products and infrastructure solutions tailored to hotel requirements.
• Provided strategic policy input on systems and infrastructure management, conducting thorough hardware and software evaluations.
• Investigated, recommended, and implemented enhancements and operating procedures to optimize infrastructure availability.

Infrastructure Modernization: Modernized IT infrastructure by migrating legacy systems to cloud-based solutions, improving scalability, and reducing operational overhead.

Security Enhancements: Spearheaded the deployment of advanced security solutions, including intrusion detection systems, firewalls, and encryption technologies, enhancing the organization's cybersecurity posture.

Team Leadership: Built and mentored a high-performing team of 45 IT professionals, fostering a culture of innovation, collaboration, and continuous improvement.