Good
ROBIN KUMAR
OPERATION MANAGER
New Delhi,DL
Summary
Dynamic Operations Manager with a proven track record at JK Contractor, excelling in performance monitoring and team leadership. Enhanced client satisfaction through strategic problem-solving and effective staff management. Committed to driving business development and fostering strong client relationships, ensuring high-quality service delivery and operational excellence.
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager
JK Contractor
02.2021 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize client satisfaction.
Manager
Sachdeva Finance
09.2009 - 03.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Commerce - Operations Management
Mithila Univercity
Darbhanga, India 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Staff management
MS office
Business development
Team leadership
Customer retention
Management
Client relationships
Software
Timeline
Operations Manager
JK Contractor
02.2021 - Current
Manager
Sachdeva Finance
09.2009 - 03.2019
Bachelor of Commerce - Operations Management
Mithila Univercity
04.2001 -