Summary
Overview
Work History
Education
Skills
Certification
Network Management
Timeline
Generic

Robinson K

Bangalore

Summary

Over 15+ years of experience in IT involved in implementation and troubleshooting of LAN/WAN networks. Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions and troubleshooting for complex information systems management. Possess broad competence in strategic management with the distinction of driving new IT initiatives, designing corporate infrastructures & contributing achievement of organizational objectives.

To pursue a rewarding as well as challenging career to become leading and expert professional and serve my best work to the organization.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Lead Global Network Operations (GNOC)

JP Morgan Services India Pvt., Ltd.
04.2014 - Current
  • Provide network support for entire JPMC network
  • Joining bridge calls / Recons with Clients/Business partners for troubleshooting latency, packet drops, bandwidth utilization and intermittent application connectivity issues
  • Ad/ Actively communicate on the call with Stake holders about Network findings and Network connectivity health checks between source to destination
  • As a Lead/ SME Managing Global Networks/ Operations & Maintenance activities for JPMC Core, Distribution & Access Networks - Monitoring & Troubleshooting, problem resolution for Network assurance & smooth functioning of deployed Network in Data centers, Corporate locations, Banking center, Retail Network and ATM
  • Handling Network Break fix operations.
  • Troubleshoot/ Monitor the WAN/ ISP Links using the Thousand eye tools.
  • End to end support of network operation from user issues to data center core issue
  • Change creation and implementation of Network break-fix incidents
  • Handle day-to-day reactive incident and problem management for high impacting and critical issues
  • Escalations for Break-fix issues such as Device rebuild and closely working with vendors such as Cisco, Checkpoint & Telco providers to mitigate business impact
  • Troubleshoot circuit connectivity problems, interpret testing results with different service providers and determine if the client’s equipment/circuits, vendor connection lines or Company routers are the cause and initiate measures for prompt rectification and restoration
  • SME for troubleshooting 10Gig, 40Gig, 100 Gig link issues
  • Proactive Network Monitoring, Notifications, Error detections and taking escalations
  • Managing operational Incident and Change Management for JP Morgan Chase
  • Provide technical direction on aged or chronic incident tickets
  • Providing support for Operations, maintenance activities for Network Troubleshooting, problem resolution of deployed Network in retail banking centers, corporate location, business partners and data centers
  • End to end support of network operation from user issues to data center core router issue
  • Handle/ assigning day-to-day incident and problem management for business impacting issues
  • Coordinate with merchants, stakeholders and other technical teams for timely resolution of network issues
  • Be proactive in identifying possible network related issues including capacity management and work on resolution
  • Monitoring the network proactively to avoid issues using Network monitoring tools like HP NNM, Sevone
  • Accomplishments: Managed and supported over 100,000 devices for Global Infrastructure of JPMC that includes Network and Security devices
  • Provided quick and timely resolutions to incidents that are being raised to network team.

GNOC Engineer – Global Networking

HCL Technologies
11.2008 - 04.2014
  • Designed LAN/WAN, implemented and documented projects related building network infrastructure for new offices and existing sites expansion
  • Troubleshooting & ongoing Maintenance of Data networks that includes Cisco Routers (7200, 3900, 2900, 2800), Cisco Switches (65xx, 4948, 3750x), Checkpoint firewalls, Cisco Access Points
  • Monitored and identified issues related to WAN links and work with Service providers to resolve the issues
  • Deployed MPLS WAN setup, leased lines, internet connectivity
  • Proactively identified network related issues including capacity management and work on the solutions
  • Worked with local/regional/global IT team on troubleshooting and fixing critical issues
  • Tech refresh for EOS equipment’s and IOS upgrade
  • Worked with client to resolve L2 ticket to closure
  • Projected specific, periodic review of Architecture and Design documents of Infrastructure to keep it updated
  • Maintained, validated inventories of production and spare components
  • Worked with Telco’s on Circuit provisioning & updating the relevant documentations
  • Worked on process & compliance documents in line with requirements, such as Ticketing systems, CMAR (Change Management Access Request) systems
  • Provided and maintained documentation to capture all new changes in the infrastructure
  • Assist L1 team when they need support on troubleshooting and operations
  • Create and follow up TAC Case with Cisco for Cisco Hardware issues.

Consultant

Accenture Services Pvt ltd through Resource square solution
12.2007 - 11.2008
  • Client related issues and closing of the incidents raised by the user using ITSM & BMC Remedy Tool (IT service management tool)
  • Involved in multiple activities like PC up gradation, PC OS installation, training room setup
  • Involved in activities like troubleshooting SMS connectivity in client pc’s
  • Involved in troubleshooting Pointsec encryption for client pc’s
  • Took ownership in checking, updating & Monitoring SAV (Symantec antivirus)
  • Training room setup
  • Active role in workstation audit by ensuring the desktop compliance for the workstations
  • Ghosting (Formatting) the System with project specific image
  • Handled all the network printers.

Education

Diploma in Electrical and Electronics Engineering, First Class with Honours -

Dhanalakshmi Srinivasan Polytechnic College

Bachelor of Computer Applications (BCA), Second Class - undefined

Annamalai University

Skills

SevOneundefined

Certification

CCNA, Cisco Certified Network Associate

Network Management

Expertise in management of entire IT operations with experience in setting up / maintaining enterprise networks and networking devices administration., Deft in the management of networks and applications with experience in configuring and troubleshooting various network and connectivity related issues.

Timeline

Lead Global Network Operations (GNOC)

JP Morgan Services India Pvt., Ltd.
04.2014 - Current

GNOC Engineer – Global Networking

HCL Technologies
11.2008 - 04.2014

Consultant

Accenture Services Pvt ltd through Resource square solution
12.2007 - 11.2008

Diploma in Electrical and Electronics Engineering, First Class with Honours -

Dhanalakshmi Srinivasan Polytechnic College

Bachelor of Computer Applications (BCA), Second Class - undefined

Annamalai University

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