Robyn Boivin
Plainfield Indiana
Summary
I am a single mother of two boys. That alone had taught me a lot about patience. I am very good with people and I am always calm in stressful situations. My goal in life has always been to help people in anyway that I can, so I have always worked in customer service in some way.
Professional sales professional with strong background in driving revenue growth and fostering client relationships. Demonstrates expertise in strategic planning, negotiation, and communication. Known for exceptional team collaboration and adaptability in dynamic environments. Consistent track record of meeting and exceeding sales targets through innovative solutions and customer-focused strategies.
Knowledgeable Sales Consultant with proven ability to drive revenue growth through strategic client relationships and effective sales techniques. Leveraged industry insights to consistently exceed sales targets and enhance customer satisfaction. Demonstrated proficiency in negotiation and product knowledge to deliver tailored solutions that meet client needs.
Overview
2026
2026
years of professional experience
Work History
Sales Consultant
Village Green Holding
Plainfield
2022 - Current
- Developed and implemented customized sales strategies to enhance customer engagement and satisfaction.
- Conducted comprehensive market analysis to identify emerging trends and opportunities for revenue growth.
- Fostered relationships with clients through effective communication and personalized service initiatives.
- Trained and mentored junior sales staff, improving team performance and knowledge of products.
- Utilized CRM software to track customer interactions, improving follow-up efficiency and sales conversions.
- Analyzed customer feedback to refine service offerings, resulting in improved client retention rates.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maximized customer retention by resolving issues quickly.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Generated advertising brochure for vendor use.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Consulted with businesses to supply accurate product and service information.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Developed, maintained and utilized diverse client base.
- Contributed to event marketing, sales and brand promotion.
- Stayed current on company offerings and industry trends.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Server
Red Robin Gourmet Burgers and Brews
Plainfield, IN
01.2019 - Current
- I am responsible for customer satisfaction and handling money on a daily basis.
Server
Steak 'n Shake
Mooresville, IN
07.2018 - 01.2019
- I was responsible for customer satisfaction and handling money on a daily basis.
Pharmacy Technician
CVS
Indianapolis, IN
01.2017 - 07.2018
- I was responsible for filling prescriptions, either in person or over the phone, helping customers pick up prescriptions, and handling money.
Packer
Apotex Corporation
Plainfield, IN
10.2015 - 07.2017
- I was responsible for packing orders correctly for other wholesale warehouses like CVS, Walgreens and Walmart. I made sure all of the order was complete and correct before it was shipped.
- Apotex is a wholesale pharmaceutical warehouse.
Education
Core 40 - undefined
Plainfield High School
Plainfield, IN06.2011
Skills
- Outstanding people skills
- Good with computers
- Great at handling money of any kind
- Staying calm in a stressful/frustrating situation
- Always punctual
- Very hard working
- Time management
- Customer relationship management
Timeline
Server
Red Robin Gourmet Burgers and Brews
01.2019 - Current
Server
Steak 'n Shake
07.2018 - 01.2019
Pharmacy Technician
CVS
01.2017 - 07.2018
Packer
Apotex Corporation
10.2015 - 07.2017
Core 40 - undefined
Plainfield High School
Sales Consultant
Village Green Holding
2022 - Current