ROCHAK MALHOTRA
Sales & Marketing Associate
Kanpur
Summary
Experienced in sales and marketing, with a proven track record of developing and implementing successful strategies. Collaborative approach consistently yields positive results, showcasing ability to adapt to ever-changing needs. Strong background in market analysis and client engagement, highly regarded for reliability and dynamic problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Sales and Marketing Associate
Malhotra Air Conditioning Corp
11.2019 - 12.2024
- Sustained consistent sales growth while executing innovative promotional activities.
- Maintained precise records of sales and purchases, enhancing operational efficiency.
- Facilitated conflict resolution among team members and customers, promoting a collaborative environment.
- Guaranteed timely dispatches, consistently adhering to strict deadlines.
- Advised senior management on potential departmental improvements, fostering organizational growth.
- Responded promptly to customer complaints, ensuring swift and satisfactory resolutions.
- Conducted thorough research on industry trends and best practices in customer service to maintain a competitive edge.
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Conducted market research to assess customer needs and preferences.
- Managed key accounts, resulting in increased customer satisfaction and repeat business.
- Optimized sales presentations for increased engagement and conversion rates.
Trainee
LG India
11.2021 - 02.2022
- Evaluated Modern Trade operations, providing actionable recommendations for optimized outcomes.
- Cultivated essential skills through targeted training and practical application.
- Proactively identified and addressed customer needs to enhance satisfaction.
- Participated in training sessions and meetings to acquire new knowledge and develop professional skills.
- Compiled and submitted reports on industry trends, enabling managers to formulate strategic business plans.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Learned new materials, processes, and programs quickly.
Till Cashier (part time)
Burger King
02.2019 - 03.2019
- Accurately processed customer transactions, including processing orders, accepting payments, and providing correct change.
- Delivered exceptional customer service by engaging guests with a friendly demeanor, promptly taking orders, and addressing any concerns.
- Oversaw cash register operations, ensuring precise handling and strict adherence to company policies.
- Welcomed customers and helped determine their needs.
Education
Post Graduate Diploma - International Business
University of Surrey
Surrey, United Kingdom 09.2018 - 09.2019
Bachelor's Degree - International Business
Savitribai Phule Pune University
06.2014 - 04.2017
Skills
- Operational efficiency enhancement
- Excel proficiency
- Data-informed strategy development
- Customer relationship management
- Brand recognition strategies
- Effective negotiation strategies
- Analytical problem-solving
- Responsive to evolving challenges
- Operational efficiency management
- Sales process optimization
Timeline
Trainee
LG India
11.2021 - 02.2022
Sales and Marketing Associate
Malhotra Air Conditioning Corp
11.2019 - 12.2024
Till Cashier (part time)
Burger King
02.2019 - 03.2019
Post Graduate Diploma - International Business
University of Surrey
09.2018 - 09.2019
Bachelor's Degree - International Business
Savitribai Phule Pune University
06.2014 - 04.2017
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