Rockey Paul
Mumbai
Summary
Driven Unit Manager with strong track record in overseeing operations and leading high-performing teams. Expertise in streamlining processes, enhancing productivity, and fostering collaborative work environment. Skilled in strategic planning, problem-solving, and ensuring compliance with industry standards. Committed to delivering quality outcomes and driving continuous improvement.
Overview
6
6
years of professional experience
Work History
Unit Manager (Operation)
ICICI LOMBARD GIC LTD
Mumbai, India
02.2024
- Checking vehicle registration, driver license and KYC details.
- Generating and sending policy documents , e- cards, and endorsements.
- Updating changes like ownership transfer , addon covers etc.
- Assigning vehicle inspection for damage assessment.
- Issuing new policies, processing endorsements
- Coordinate for detecting, investigating and preventing activities that could lead financial losses for the company.
- Resolving customer complaints related to claim rejections, payment delays, and policy disputes.
Specialist
Marsh and Mclenan
Mumbai
07.2025 - Current
- Working as a specialist in Marsh Canada Account Coordination.
- Strategically lead the end to end renewal cycle for a comprehensive portfolio of Canadian domiciled accounts.
- Develop comprehensive Total cost of Risk (TCOR) presentations, providing deep-dive analyses into premium spend vs loss experience to identify opportunities for program optimisation.
- Manage end to end billing process utilising financial tools, ensuring 100% accuracy in premium invoicing and commission allocation for accounts.
- Oversee the policy issuance and delivery workflow, ensuring timely acquisition of contract documentation from the global market and maintaining rigorous data integrity within internal shared drives for seamless client access.
Deputy Manager (operations)
Kotak Mahindra Life Insurance
Mumbai, India
09.2019 - 02.2024
- Managed end to end conversion for business logged through online channel.
- Processing of proposals by getting all the required documents from the customer.
- Supervised tracking issuance for operations team.
- Scheduling medicals, fixing appointments and coordinating with TPA for medicals
- Led business reengineering project for digital business unit for kotak life insurance aimed at enhancing operational efficiency, reducing cost and improving customer satisfaction.
- Analysed existing business process , identified areas for improvement, and recommended solutions to enhance efficiency and effectiveness.
- Collaborated with cross functional teams to implement process improvements and ensure alignment with organisational goals and objectives.
Education
Bachelor of Science - Science
B.Borooah College
Guwahati Assam06.2017
Skills
- Understanding of basic insurance product(Health, Motor and Life)
- Knowledge of underwriter guidelines, risk assesment and policy documentation
- Familiar with IRDAI guidelines, KYC norms
- Evaluating policy risks and claim eligibilty efficiently
- Addressing customer enquiries, complaints and service request
- Insurance software Proficiency
- Microsoft Office( Excel, word and PowerPoint)- For data analysis, reporting and presentation
- Team Leadership
Timeline
Specialist
Marsh and Mclenan
07.2025 - Current
Unit Manager (Operation)
ICICI LOMBARD GIC LTD
02.2024
Deputy Manager (operations)
Kotak Mahindra Life Insurance
09.2019 - 02.2024
Bachelor of Science - Science
B.Borooah College