Rocky Anand
Vadodara
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills and multitasking, time management abilities. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
IT Executive
Wardwizard Solutions India Pvt. Ltd
Vadodara
11.2021 - Current
- Developed and implemented IT strategies, policies, and procedures to ensure compliance with organizational standards.
- Created budget plans for IT operations and monitored expenditures against established budgets.
- Managed the installation of hardware and software systems related to information technology infrastructure.
- Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
- Provided technical support to users in troubleshooting hardware and software issues.
- Analyzed data security protocols to ensure protection from unauthorized access or malicious attacks.
- Maintained vendor relationships by negotiating contracts for services such as cloud hosting, software licensing.
- Reviewed and approved changes made to corporate systems to ensure compliance with industry regulations.
- Identified issues and resolved problems with hardware and software to improve end-user experience.
- Oversaw various IT staff, personalizing oversight to create positive working relationships and effective management structures.
- Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs.
- Analyzed financial data, developed budget and managed expenditures for technology services.
IT Assistant
Indian Cooperative Credit Society Limited
Vadodara
06.2020 - 11.2021
- Provided technical support to staff in person, over the phone, and via email.
- Configured and maintained network hardware such as routers, switches, firewalls, servers, and other devices.
- Installed new software applications and troubleshot existing software issues.
- Maintained system backups and performed regular data recovery operations.
- Created user accounts in active directory for new employees.
- Assisted with testing of new systems prior to implementation.
- Resolved printer, scanner, fax machine related problems.
- Monitored system performance using various monitoring tools.
- Managed inventory of IT equipment including laptops, desktops, phones.
- Developed procedures for routine maintenance tasks such as patching and antivirus updates.
- Assisted users with basic computer operation skills such as Microsoft Office Suite usage.
- Troubleshooted internet connectivity issues on both wired and wireless networks.
- Ensured that all IT assets were properly labeled and tracked in an asset management database.
- Set up video conferencing equipment for remote meetings when needed.
- Implemented security measures to protect against unauthorized access to company data.
- Responded promptly to helpdesk requests from internal staff members.
- Performed daily checks of server logs for errors or anomalies.
- Worked closely with vendors on hardware and software procurement processes.
- Provided assistance in the development of policies related to IT security standards.
- Assisted with the installation of operating systems on computers throughout the organization.
- Supported IT manager with department administrative duties and clerical tasks.
Center Manager
A1 Services
Vadodara
11.2016 - 11.2019
- Developed, implemented, and managed center's budget.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Established customer service standards for the center and monitored performance of staff against those standards.
- Created operational plans for the center in order to maximize efficiency and productivity.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Resolved conflicts between customers and staff members in a professional manner.
- Ensured compliance with company policies and procedures as well as local regulations regarding safety, health, security and labor laws.
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Recruited new employees by conducting interviews and orientations for new hires.
- Developed strategies to increase sales revenue within the center.
- Analyzed financial data related to the center's operations such as expenses, profits and losses.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
- Evaluated job performances of team members regularly through feedback sessions.
- Monitored stock levels at the center in order to determine when additional supplies or products should be ordered from vendors.
- Organized training programs for existing staff members in order to keep them up-to-date on industry trends or changes in company policy.
- Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
- Participated in networking events with other centers or representatives from corporate headquarters.
- Motivated and led team members to work together to achieve targets.
- Supervised daily activities and performance of up 12 regular employees.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
Education
Bachelor of Computer Science - Computer Installation And Repair Technology
WardwizardM S University
Vadaodara,Gujarat01-2011
Skills
- Technical consulting
- Performance Improvement
- Technical solution development
- Infrastructure development
- Strategic Planning
- Budget Administration
- Quality Control
- Cost savings
- Data Analytics
- Network Administration
- IT service management
Timeline
IT Executive
Wardwizard Solutions India Pvt. Ltd
11.2021 - Current
IT Assistant
Indian Cooperative Credit Society Limited
06.2020 - 11.2021
Center Manager
A1 Services
11.2016 - 11.2019
Bachelor of Computer Science - Computer Installation And Repair Technology
WardwizardM S University