Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
PASSPORT DETAILS
Timeline
Generic
Rocky Rajput

Rocky Rajput

Maharashtra

Summary

Highly experienced Ground Operations and Aviation Professional with over 15 years of experience in handling Global Trip Support, VVIP charter flights, airport ground operations and hospitality management. Expertise in coordinating with regulatory authorities and managing terminal operations. Strong background in complete trip planning, compliance, and customer service.

Overview

26
26
years of professional experience

Work History

Assistant Manager- Ground Operations

PLEXUS Aviation Services Pvt Ltd
Maharashtra
06.2022 - Current
  • Assisting in managing daily operations and team performance.
  • Liaising with customers and their representatives in extraordinary manner to ensure premium first-class service.
  • Liaising with Ground handling team (General Aviation) to ensure seamless operation.
  • Supervising VIP flights at PAN India.
  • Supervising day-to-day operations to meet performance, quality and service expectations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Monitored compliance with operational standards and safety regulations.
  • Maintaining accurate records of transactions and inventory levels.
  • Collaborating with management on developing strategic plans for achieving business goals.
  • Providing leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Paid attention to detail while completing assignments.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Trained new employees on company policies and procedures.

Flight Support Supervisor

NEXUS Flight Operations India Pvt Ltd
Mumbai
05.2018 - 05.2022
  • Coordinate with Civil Aviation Authorities for obtaining necessary permits for landing & overfly.
  • Create trip briefs, manifests, and associated paperwork.
  • Arrange airport procedures, customs, immigration, and ground handling.
  • Facilitate communication between vendors, operators, and clients.
  • Ensure seamless service delivery, addressing client needs and preferences.
  • Ensure compliance with aviation regulations, safety protocols, and company policies.
  • Negotiate pricing with vendors and manage relationships.
  • Improved operations through consistent hard work and dedication.
  • Collaborated with team members to achieve target results.
  • Responsible for ensuring theaircraft has received all services requested.

Flight Support Executive & Team Leader

NEXUS Flight Operations India Pvt Ltd
Mumbai
09.2014 - 04.2018
  • Planned global trips for aircraft including Gulfstream GLF4, GLF5, Hawker 800 XP, and G200.
  • Negotiated vendor contracts, reducing cost while improving service quality.
  • Utilized AIMS to streamline trip scheduling and documentation processes.
  • Complete flight handling at the Airport and coordination.
  • Meet & Assist VIP clients.

Operations Executive

Mumbai International Airport Pvt Ltd (GVK Group)
Mumbai
02.2011 - 08.2014
  • Handling of VIP flights/non-scheduled flights.
  • Clearing of Ambulance Flights
  • Flight Planning, Payment of route navigation charges, Landing and Parking Charges
  • To coordinate with AIU.
  • Clearing immigration & customs.
  • Coordination for Slot approval from AOCC.
  • Coordination for total ramp work.
  • Coordination of fuel with IPA.
  • Crew and Passengers Co-ordination.
  • Calculating Landing, Parking charges and other billing-related Work.
  • Generating Ground Handling invoices for operators according to the slab.
  • Maintaining the data of all the payments made and all other operational documents.
  • Generating the necessary document required for the Operational Procedure.
  • Generating daily Excel reports of all the collections for Landing & Parking of Aircraft at Mumbai Airport.
  • Inspect the terminal building periodically for cleanliness and check all passenger amenities like Lounge furniture, toilets, drinking water facility, air conditioning, lighting, PA system, Flight Information Display Boards, Conveyor Belts etc are available as per norms.
  • Ensure adequate measures are in place for the safe and secure movement of passengers, including VIP’s / CIPs through the GA Terminal. Attend all VVIP movements at the GA Terminal and ensure their smooth transit by close liaison with regulatory agencies functioning at the airport and the concerned protocol official.
  • Coordinating with all Government Departments such as Immigration, Customs, APHO (Airport Health Organization) & AlU (Air Intelligence Unit) for clearance of International Charter Flights.

Operations Executive

Universal Weather & Aviation
Mumbai
01.2010 - 01.2011
  • Handling of VIP flights/non-scheduled flights.
  • Clearing of Ambulance Flights
  • Flight Planning, Payment of route navigation charges, Landing and Parking Charges
  • To coordinate with AIU.
  • Clearing immigration & customs.
  • Coordination for Slot approval from AOCC.
  • Coordination for total ramp work.
  • Coordination of fuel with IPA.
  • Generating invoices with the help of the S.A.P. Accounting Module.
  • Maintaining the data of all the payments made and all other operational documents.
  • Generating the necessary documents required for the Operational Procedure.
  • Generating daily Excel reports of all the collections for Landing & Parking of Aircraft at Mumbai Airport.

Flight Supervisor

Alicia Hospitality services
Mumbai
06.2008 - 12.2009
  • Handling of VIP flights/non-scheduled flights
  • Clearing of Ambulance Flights
  • Flight Planning, Payment of route navigation charges, Landing and Parking Charges
  • To coordinate with AIU.
  • Clearing immigration & customs.

Restaurant Manager

Rasoee Veg Kitchen
Mumbai
09.2006 - 03.2008
  • Managed daily operations to ensure smooth restaurant functioning.
  • Trained and supervised staff on service standards and menu knowledge.
  • Resolved customer complaints promptly to enhance dining experience.
  • Monitored financial performance and adjusted strategies to control expenses.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Assisted with kitchen preparation during peak times as needed.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.

Cashier

Mista Paaji Restaurant
Mumbai
03.2005 - 08.2006

Cashier

Persian Darbar Restaurant
Mumbai
07.2003 - 02.2005
  • Handled cash, credit, and debit payments while ensuring secure transactions.
  • Processed customer transactions efficiently and accurately at a busy restaurant.
  • Collaborated with kitchen staff to ensure timely order processing and fulfillment.
  • Managed daily cash drawer reconciliation to maintain financial accuracy.

Restaurant Captain

Sheetal Arch restaurant
Mumbai
01.2003 - 06.2003

Restaurant Captain

Treat Resort Silvassa
Silvassa, Union Territory
08.2001 - 01.2003

Room Service Order Taker & Restaurant Captain

Dona Slyvia Resort
Mobor, Goa
06.2000 - 07.2001

Room Service Steward

Kamat Silvassa Resort
Silvassa, Union Territory, Gujarat
09.1999 - 06.2000

Education

Flight Dispatch Basics Course & Operations Enhancement Program -

NEXUS ACADEMY
04-2018

St Rita's High School
Goa, India
01-1999

Skills

  • Flight coordination
  • Customer relationship management
  • Team management
  • Operational planning
  • Vendor negotiation
  • Scheduling coordination
  • Staff training and development
  • Multitasking and organisation

Languages

Konkani
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Accomplishments

  • Certificate of Appreciation for Never-ending & Innovative ways to deliver Customer Service in the year 2017.
  • Certificate of Appreciation in Recognition of Outstanding Performance & Excellent Supervision Skills on Ground during the year 2022.
  • Certificate of Appreciation for Consistent Dedication, Hard Work & Perseverance in the year 2024 & Special call out for the Chairman's flight to India.

PASSPORT DETAILS

Passport no: X7313343
Date of issue: 18th March 2023
Date of expiry: 17th March 2033

Place of Issue: Mumbai

Timeline

Assistant Manager- Ground Operations

PLEXUS Aviation Services Pvt Ltd
06.2022 - Current

Flight Support Supervisor

NEXUS Flight Operations India Pvt Ltd
05.2018 - 05.2022

Flight Support Executive & Team Leader

NEXUS Flight Operations India Pvt Ltd
09.2014 - 04.2018

Operations Executive

Mumbai International Airport Pvt Ltd (GVK Group)
02.2011 - 08.2014

Operations Executive

Universal Weather & Aviation
01.2010 - 01.2011

Flight Supervisor

Alicia Hospitality services
06.2008 - 12.2009

Restaurant Manager

Rasoee Veg Kitchen
09.2006 - 03.2008

Cashier

Mista Paaji Restaurant
03.2005 - 08.2006

Cashier

Persian Darbar Restaurant
07.2003 - 02.2005

Restaurant Captain

Sheetal Arch restaurant
01.2003 - 06.2003

Restaurant Captain

Treat Resort Silvassa
08.2001 - 01.2003

Room Service Order Taker & Restaurant Captain

Dona Slyvia Resort
06.2000 - 07.2001

Room Service Steward

Kamat Silvassa Resort
09.1999 - 06.2000

Flight Dispatch Basics Course & Operations Enhancement Program -

NEXUS ACADEMY

St Rita's High School

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