Rocky Ruban Vijayakumar

System Engineer

Infosys Limited.

CHENNAI

12.2020 - Current

Assisting in operations support services, including record/documentation maintenance, storage, retrieval of record and served as the liaison between operations staff, relationship managers, project managers and clients.
Managing multiple projects simultaneously, ensuring timely completion within scope and budget constraints.
Providing support for Cloud Infrastructure workflows in production environment.
Monitoring and triggering files using unix commands with the help of Autosys tool.
Analyzing, Troubleshooting and Resolving database application problems in Hive and Impala.
Proficient in data loading/extraction using utilities and tools in Hive and Impala.
Providing End-user communication for critical issues like service delay/disruption with ETA.
Daily system and application health checks are performed to ensure smooth running of application and Data quality checks for validating data. Handling user queries related to reports, daily job schedules/database management and providing solution within specified SLA.
Engaging in incident/problem management calls with development Team to track the status.
Training new support analysts, contributing to the overall growth and success of the team.
Developing comprehensive documentation to facilitate knowledge sharing among team members.
Collaborating with cross-functional teams to implement solutions that enhanced system performance.
Reducing downtime with proactive monitoring and troubleshooting of critical systems.
Improving customer satisfaction by promptly addressing and resolving support issues.
Participating in regular meetings with clients to review progress on ongoing initiatives and discuss future priorities.