Rodneisha Walker
Merrillville
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Also, professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Health Caregiver
Victory at Home
04.2024 - 01.2025
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Medical Assistant
Centers for Pain Control and Vein Care
11.2022 - 06.2024
- Managed patient records,
- Scheduled appointments
- Handled insurance paperwork
- Take vital signs
- Prepared patients for exams, and assisted with procedures.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
Assembly Line Worker
Lear Corporation
09.2019 - 08.2021
- Actively met assembly goals
- Performed in depth assembly of product and parts
Call Center Representative
Teleperformance
12.2018 - 08.2019
- Answered calls
- Listen to customers’ questions and concerns and provide answers or responses.
- Provide information about products and services.
- Take orders, calculate charges, and process billing or payments
- Review customer accounts and make changes
- Handle returns or complaints
Education
Certificate - Pharmacy Technician
Jeremi College
Munster, INDiploma -
Lighthouse College Prep Academy
Gary, INGraduate Certificate - Medical Assistant
Jeremi College
Munster, INSkills
- Customer service
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
- CPhT - Certified Pharmacy Technician
Languages
English
Full Professional
Timeline
Home Health Caregiver
Victory at Home
04.2024 - 01.2025
Medical Assistant
Centers for Pain Control and Vein Care
11.2022 - 06.2024
Assembly Line Worker
Lear Corporation
09.2019 - 08.2021
Call Center Representative
Teleperformance
12.2018 - 08.2019
Certificate - Pharmacy Technician
Jeremi College
Diploma -
Lighthouse College Prep Academy
Graduate Certificate - Medical Assistant
Jeremi College
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