Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rodney Ball

Laurel

Summary

Dynamic Service and Parts Manager with a proven track record at Parts Pro Auto Parts and Repair, excelling in inventory management and customer relationship management. Expert in contract negotiation and employee training, I consistently enhanced team performance and customer satisfaction, driving operational success and fostering a collaborative work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service and Parts Manager

Parts Pro Auto Parts and Repair
Connersville
06.2019 - Current
  • Managed and supervised all service department personnel, including hiring and training new employees.
  • Established goals for each technician based on individual strengths and weaknesses.
  • Resolved customer complaints quickly and efficiently while maintaining positive relationships.
  • Coordinated scheduling between technicians and customers in order to ensure timely completion of repairs or maintenance tasks.
  • Created and maintained accurate records of parts inventory, ordering additional stock as needed.
  • Provided technical support for technicians when troubleshooting complex mechanical problems.
  • Assisted customers with locating specific parts or accessories needed for their vehicle repairs or maintenance tasks.
  • Negotiated contracts with vendors for parts, supplies, materials and equipment necessary for operations of the service department.
  • Analyzed warranty claims data in order to identify potential issues or recurring problems affecting customer satisfaction rates.
  • Monitored work performance to ensure compliance with company policies and procedures.
  • Reviewed repair orders for accuracy prior to billing customers for services rendered.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Managed employee schedules and daily assignments.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.

Senior Master Technician

Hubler Ford Lincoln Mercury
Shelbyville
05.2017 - 06.2019
  • Repaired diesel engines including fuel injection systems, turbochargers, exhaust systems, and starting and charging systems.
  • Ensured that shop area was kept clean and organized at all times following established health and safety protocols.
  • Supervised activities of other mechanics assigned to the same job ensuring quality standards were met or exceeded.
  • Coordinated with service advisors to accurately estimate time required for repairs based on customer needs.
  • Utilized computer technology to access manufacturer specifications for the purpose of completing repairs efficiently.
  • Reviewed invoices prior to submission in order to verify accuracy before submitting them for payment.
  • Provided technical advice to customers regarding maintenance requirements for optimal performance of their vehicles.
  • Conducted preventative maintenance services such as oil changes, brake system repairs, engine tune-ups, cooling system flushes, and air filter replacements.
  • Maintained accurate records of all work performed including parts used and labor hours expended.
  • Created detailed estimates for customers outlining cost associated with proposed repairs.
  • Scheduled regular training sessions for junior technicians in order to enhance their technical knowledge base.
  • Investigated customer complaints to determine root cause and developed repair solutions for a wide variety of vehicle malfunctions.
  • Assisted junior technicians in diagnosing problems by providing guidance on proper use of tools and equipment.
  • Replaced worn components with new parts such as brakes, cylinders, alternators, spark plugs, belts, hoses and filters.
  • Inspected vehicles to ensure compliance with safety regulations and completed detailed reports outlining findings.
  • Performed troubleshooting and diagnosis of complex mechanical, electrical, and hydraulic systems on heavy-duty vehicles using specialized diagnostic equipment.
  • Performed road tests after completion of repairs in order to verify accuracy of work performed.
  • Completed repairs according to up-to-date specifications and standards.
  • Tested engine, safety and combustion control standards to comply with state vehicle requirements.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Monitored shop equipment to maintain safe working condition.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Searched within service and maintenance manuals to perform repairs and diagnosis.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Cooperated with other technicians from different disciplines to achieve optimal integration.
  • Maintained certifications and completed training on systems and components.
  • Kept detailed records of repairs, labor involved and parts used.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
  • Conducted routine servicing on fuel, electrical and cooling systems.
  • Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
  • Conducted test drives before and after repair services.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Removed old oil, replaced filters, and added correct amounts of fluids.
  • Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Evaluated vehicle schematics to assess required parts and order accordingly.
  • Adjusted and repaired systems to meet manufacturers' performance specifications.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Aligned wheels using special alignment equipment and wheel-balancing machines.
  • Estimated costs of vehicle repair.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.
  • Planned work procedures using charts, technical manuals and experience.
  • Reviewed work orders and discussed with supervisors.
  • Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
  • Repaired, replaced and adjusted brakes.
  • Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.

Education

High School Diploma -

Whitewater Technical Career Center
Connersville, IN
06-2000

High School Diploma -

Connersville High School
Connersville, IN
06-2000

Skills

  • Inventory management
  • Customer relationship management
  • Technical support
  • Employee training
  • Contract negotiation
  • Warranty analysis
  • Performance monitoring
  • Quality assurance
  • Workshop management
  • Parts inventory management
  • Diagnostic
  • Parts ordering
  • Vehicle diagnostics
  • Stock control
  • Operations management
  • Professionalism
  • Teamwork
  • Performance management

Accomplishments

  • I received the most outstanding student award for two years in the automotive program at the whitewater career center and also received the student service manager award .
  • I achieved senior master technician from ford motor company and have over twenty years dealership experience.
  • i have over twenty five years experience as an automotive professional
  • i have over six years experience as a shop manager with parts and service manager skills

Certification

  • Ford senior master technician
  • 609 certification in a/c
  • Ase certification

Timeline

Service and Parts Manager

Parts Pro Auto Parts and Repair
06.2019 - Current

Senior Master Technician

Hubler Ford Lincoln Mercury
05.2017 - 06.2019

High School Diploma -

Whitewater Technical Career Center

High School Diploma -

Connersville High School

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Rodney Ball