Summary
Work History
Education
Skills
Timeline
Generic

Rodney Killebrew

KOKOMO

Summary

Dynamic manager with a proven track record at Pennstation, enhancing team performance through strategic training and process improvements. Skilled in inventory management and conflict resolution, I successfully reduced operational costs while fostering a collaborative environment, resulting in increased customer satisfaction and employee engagement.

Work History

Manager

Pennstation
  • Supervised daily operations to ensure efficiency and compliance with company standards.
  • Developed training programs to enhance team performance and productivity.
  • Implemented process improvements resulting in streamlined workflows and reduced operational costs.
  • Managed inventory levels, optimizing supply chain processes for timely product availability.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.

Manager

Rallys
  • Oversaw daily operations, ensuring compliance with quality standards and operational procedures.
  • Developed training programs to enhance team performance and operational efficiency.
  • Implemented process improvements, reducing wait times and increasing customer satisfaction.
  • Managed inventory levels, optimizing stock to minimize waste and ensure product availability.

Manager

Popeyes
  • Coordinated staff schedules to align with business needs and maximize resource allocation.
  • Conducted performance evaluations, providing feedback to foster employee development and engagement.
  • Led initiatives to enhance customer service standards, improving overall guest satisfaction ratings.
  • Analyzed operational data to identify trends and inform strategic decision-making processes.
  • Maximized performance by monitoring daily activities and mentoring team members.

Manager

Culvers
  • Collaborated with cross-functional teams to streamline workflows and improve service delivery.
  • Analyzed sales data to identify trends, informing strategic decisions for product offerings.
  • Mentored junior staff, fostering a collaborative environment that encouraged professional growth.
  • Led initiatives focused on enhancing customer experience through targeted staff engagement strategies.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Manager

McDonald's
  • Oversaw daily operations, ensuring compliance with quality standards and operational procedures.
  • Developed training programs to enhance team performance and operational efficiency.
  • Implemented process improvements, reducing wait times and increasing customer satisfaction.
  • Managed inventory levels, optimizing stock to minimize waste and ensure product availability.
  • Mentored junior staff, fostering a collaborative environment that encouraged professional growth.

Education

GED -

Ivy Tech Kokomo
Kokomo, IN

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Task delegation
  • Goal setting
  • Relationship building
  • Strategic planning
  • Customer relationship management (CRM)
  • Shift scheduling
  • Conflict resolution
  • Expectation setting
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Inventory management

Timeline

Manager

Pennstation

Manager

Rallys

Manager

Popeyes

Manager

Culvers

Manager

McDonald's

GED -

Ivy Tech Kokomo

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Rodney Killebrew