Roger Roni Francis Pinto
Mumbai
Summary
Results-driven professional with 7+ years of experience in Project Management, relationship management and business operations. Proven track record of delivering and supporting projects on time, exceeding client satisfaction and meeting project targets. Skilled in Project planning, Security compliance, monitoring, financial planning, with expertise in client communication, relationship building and meeting project targets. Proficient in financial tools, Power Bi, Jira. Committed to driving business growth, improving processes and ensuring customer delight.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Project Controller - ATCI
Accenture Technology
12.2023 - Current
- Managing large scale project in the area of Application outsourcing and infrastructure outsourcing with a yearly revenue of 35MN
- Led a team of 4 Associates in delivering ground level project work, ensuring timely and quality outcomes
- Ensuring quality assurance and highlighting risk to Leadership
- Managing project financials which includes budgeting, forecasting, cost control, revenue leakage
- Preparing pricing and Statement of work with onshore before renewal or add up contracts
- Meeting Accenture level original deal targets with project planning, resource management, Project solutioning
- Quarterly planning for cost optimization which added value in saving 400k per quarter
- Preparing SOP for functional areas of the project which helps new resources adapt project norms
- Streamlined processes across different functions in Infrastructure and Applications outsourcing area which increases the productivity and follows the project framework
- Project KPI to be met by managing 20 plus SLA which requires to be met every month
- Monitored and reported on project governance metrics, identifying trends and managing Client data protection which ensures the project is driven and follows the security standards
- Collaborate with stakeholders to develop and manage project budget, ensuring effective cost management
- Working with external auditors to ensure project compliance with regulatory requirements and organizational policies
- Collaborated with tower leads to address audit finding and implement recommendations
- Managing client controllable income, ensuring optimal financial performance and revenue leakage
- Conducted financial analysis and provided recommendation to Leadership on cost optimization and revenue enhancement
- Maintained and refined the project Management office framework, ensuring alignment with organizational objectives and industry best practice
Project Controller - ATCI
Accenture Technology
09.2021 - 12.2023
- Managing onboarding and offboarding of overall project resources with respect to security and compliance
- Maintaining and implementing new methods in reporting which provides insights to Leadership
- Prepared and submitted accurate and timely invoice to client, ensuring seamless revenue recognition
- Collaborated with business operations team to prepare comprehensive reports, driving business insights and informed decision making
- Maintained project targets which includes headcount, labor cost ratio and Pyramid refresh, ensuring alignment with business objectives
- Analyzed and reported on project operational metrics, identifying areas for improvement and implementing
- Monitored Project by identifying potential roadblocks and implemented corrective actions to meet deadlines
- Prepare and presented comprehensive quarterly and yearly project progress reports to stakeholders, showcasing the project achievements with supportive data
Senior Analyst – Global delivery
GEP Worldwide
09.2020 - 09.2021
- Managed projects for new onboarded clients ensuring timely and within budget delivery
- Develop and manage project open cases, resource allocation plan and resource rotational movement
- Collaborating with the client to understand requirements, identify potential roadblocks and ensure high satisfaction
- Conducted project status updates and progress reports, ensuring stakeholder engagement and informed decision making
- Meeting the SLA tat time to ensure client query has been answered
- Analyzed complex data sets to identify trends, opportunities and challenges and presented finding in a clear and concise manner
- Working with client from hyper care phase to live phase and streamlining the entire process for no turbulence
- Monitored and reported on revenue leakage metrics, tracking progress and identifying areas for further improvement.
Process Expert
Maersk Pvt Ltd
04.2020 - 08.2020
- Managed key APAC client ensuring high quality customer support and timely issue resolution
- Conducted comprehensive process audits to identify areas for improvement and provided actionable insights to stakeholders
- Identified and addressed revenue Leakage in shipments, providing RCA and recommendation to prevent future occurrences
- Fascinated brainstorming sessions to address challenges, generate idea and implement preventive measures
- Improved SLA metrics, streamlining processes to achieve quality outcomes within shorter timelines
- Contribution to adoption of new software, analyzing its functionality to replace previous tool and implementing across entire APAC support team
Senior associate
Maersk Pvt Ltd
07.2018 - 04.2020
- Spearheaded the migration process for the Japan region, designing and developing workflows and documents to ensure seamless transition
- Successfully managed the entire import migration process, achieving 100% quality and introducing new ideas to enhance process accuracy
- Nominated as super user for Japan Client side and Business outsourcing team providing access, training and support material to management
- Ensured successfully implementation of new invoicing matrix changes, preventing incorrect billing to customers
- Maintained accurate and up to date documentation of KPIs facilitating seamless tracking and evaluation of performance
- Effectively stabilized processes ensuring seamless operations, and minimizing disruption to the business
- Work on a six-sigma project internally by providing artifact and implementing new approached apart from APAC region
Customer service Representative
Jet Airways
04.2017 - 06.2018
- Handled customers inquiries and resolves issue via phone, email and in person
- Provided information on flight schedules, fares and travel requirement
- Resolved customer complaints and concerns in professional and courteous manner
- Collaborated with colleagues to achieve customer satisfaction and team goals
- Conducting presentations on safety manner and customer delight
- Prepared and managed monthly shifts and rosters for all relationship management employee ensuring optimal workforce utilization and coverage
Education
Post Graduation in Supply chain management -
Narsee Monjee institute of Management
Bachelor of Commerce -
Bunts Sangha’s S.M.Shetty College
Skills
- Project Reporting
- Project Planning
- Time Management
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Analytical Thinking
Accomplishments
- Achieved ACE Award FY24 Q3 by providing support to Business operational team
- Achieved ACE Award FY23 Q2 by identifying revenue leakage and saving cost of 450k
- Accenture TechStar 2024 - Nominated by Accenture Leadership to be part of a 6 month graduate program
Certification
- Lean Six Sigma Green Belt
- SAFe 5 Practitioner
- Project Management Professional (PMP)
- Accenture Graduate 6 month TechStar Program
Timeline
Senior Project Controller - ATCI
Accenture Technology
12.2023 - Current
Project Controller - ATCI
Accenture Technology
09.2021 - 12.2023
Senior Analyst – Global delivery
GEP Worldwide
09.2020 - 09.2021
Process Expert
Maersk Pvt Ltd
04.2020 - 08.2020
Senior associate
Maersk Pvt Ltd
07.2018 - 04.2020
Customer service Representative
Jet Airways
04.2017 - 06.2018
Post Graduation in Supply chain management -
Narsee Monjee institute of Management
Bachelor of Commerce -
Bunts Sangha’s S.M.Shetty College
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