ROHAAN DEV
Hotelier
Goa
Summary
Dynamic hospitality leader with 4+ years in luxury lifestyle environments, known for turning concepts into culture and service into storytelling. Experienced in guest experience strategy, team leadership, and revenue focused activations within fast-paced, design forward properties. Brings a sharp commercial mindset, strong floor presence, and a natural ability to create energy that drives both performance and brand loyalty.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Assistant Manager – F&B Sales & Operations
W Goa
11.2025 - Current
- Key member of the relaunch of Spice Traders, contributing to concept refinement, operational setup, and guest-experience design aligned with W's lifestyle-luxury DNA.
- Supported the development and launch of a Chinese-inspired menu, refreshed cocktail program, and a bold, intuitive sequence of service.
- Defined service standards, floor choreography, and guest interaction rituals balancing efficiency with personality.
- Drove revenue readiness through menu storytelling, beverage upselling cues, and experience-led service flow.
- Led training and onboarding focused on menu knowledge, cocktail narratives, service recovery, and confident guest engagement.
- Mentored supervisors and senior associates, building ownership, accountability, and leadership presence.
Culture Head
Titlie Culinary Bar
05.2025 - 10.2025
- Designed and implemented the cultural ethos of the venue, aligning service rituals, ambience, and storytelling with luxury dining standards.
- Curated bespoke dining experiences and cultural activations to elevate guest satisfaction and repeat visits.
- Built partnerships with artists and performers to strengthen brand positioning and guest engagement.
- Mentored and led a team to deliver consistent, high-impact guest experiences.
W Insider (GRM / GRE / GRA)
W Goa
03.2022 - 05.2025
- Curated personalised journeys for VIPs, HNIs, celebrities, and influencers, strengthening loyalty and repeat stays.
- Authored the W Insider Playbook, adopted as a training tool for cultural activations.
- Led high-profile brand and lifestyle partnerships, reinforcing the hotel's luxury-lifestyle positioning.
- Drove improvements in GXP scores through guest journey audits and service refinements.
- Coordinated cross-departmental teams to deliver surprise amenities, storytelling moments, and service recovery.
On-the-Job Trainee
W Goa
01.2020 - 01.2022
- Rotated across Front Office, Culinary, Concierge, and Housekeeping as part of Marriott's internship program.
- Supported live culinary experiences and AYS operations.
Education
BA - Media & Communication
Symbiosis Centre for Media & Communication
Diploma - undefined
Rewachand Bhojwani
IGCSE - undefined
Indus International School
Skills
- Restaurant Operations & Relaunch Management
- Luxury Guest Experience & Service Personalisation
- Team Training, Leadership & Floor Management
- Revenue Optimisation & Upselling Strategies
Timeline
Assistant Manager – F&B Sales & Operations
W Goa
11.2025 - Current
Culture Head
Titlie Culinary Bar
05.2025 - 10.2025
W Insider (GRM / GRE / GRA)
W Goa
03.2022 - 05.2025
On-the-Job Trainee
W Goa
01.2020 - 01.2022
Diploma - undefined
Rewachand Bhojwani
IGCSE - undefined
Indus International School
BA - Media & Communication
Symbiosis Centre for Media & Communication