ROHAN
Civil Engineer Cum Customer Representative
Hoshiarpur, Punjab,PB
Summary
Dynamic and detail-oriented professional with over 2 years of experience in high-stakes security, guest management, and 2.7 years in engineering design. Demonstrated expertise in upholding safety standards while delivering exceptional service in the diverse and fast-paced environment of Dubai. Eager to leverage strong interpersonal skills, cultural awareness, and a steadfast commitment to passenger safety as a Cabin Crew member or Customer Service Professional with Emirates. Proven ability to adapt quickly and thrive under pressure ensures a positive experience for every guest.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Security, CCTV and Customer Representative
Ejadah Asset Management Solutions
01.2024 - 03.2026
- Live Surveillance Monitoring
- Access Control Management
- Emergency Response Coordination
- Client/Visitor Assistance
- Customer Support and safety
AutoCAD Design Associate
Congruex Asia Pacific L.L.P.
01.2021 - 09.2023
- Collaborated with international clients including AT&T and Frontier to deliver high-precision design projects.
- Managed tight deadlines and complex data, requiring extreme attention to detail and accuracy—skills directly transferable to flight manifest management.
- Communicated effectively within a global team to meet rigorous quality standards.
Education
Bachelor of Technology - Civil Engineering
PTU
Punjab, India03-2021
Skills
Customer Excellence
Safety & Vigilance
Multicultural Communication
Adaptability
AutoCad Drafting
Planning and Designing
Timeline
Security, CCTV and Customer Representative
Ejadah Asset Management Solutions
01.2024 - 03.2026
AutoCAD Design Associate
Congruex Asia Pacific L.L.P.
01.2021 - 09.2023
Bachelor of Technology - Civil Engineering
PTU
Professional Trainings
- Guest Management & Receptionist Skills: Expertise in front-desk administration and visitor logging.
- AutoCad Training : RBIENT, Hsp, Punjab.
- Manufacturing Shop Training : RBIENT, Hsp, Punjab.