Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Rohan Acharya

Retail/Hospitality Industry
CLEVELAND

Summary

Dynamic Cashier Manager at Sav Way Foods with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in time management and attention to detail, I successfully resolved customer complaints and implemented loss prevention measures, significantly improving store performance and fostering loyalty.

Punctual and honest Cashier with solid background in Hospitality and Hotel Administration environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Expert retail sales professional offering 8 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers. Expert retail sales professional offering 6 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.

Overview

9
9
years of professional experience
4
4
Languages

Work History

Cashier

Sav Way Foods
CLEVELAND
05.2024 - Current
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Managed approximately 30 incoming calls/ emails per day from customers
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Built positive relationships with customers to increase repeat business.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Coordinated promotional price changes, ensuring accurate pricing information at the register level.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Maximized store sales by cross-selling additional products during checkout.
  • Monitored areas for security issues and safety hazards.
  • Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
  • Promoted a safe working environment with thorough adherence to company policies and safety protocols.
  • Implemented loss prevention measures to mitigate theft incidents at the register area.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily operations of cashier department, ensuring compliance with company policies and procedures.
  • Negotiated with vendors for more favorable payment terms, positively impacting cash flow.
  • Enhanced security measures, reducing instances of fraud at point of sale.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Cashier

Storer Convenience
CLEVELAND
04.2022 - 04.2024
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Cashier

Shoreway Market
CLEVELAND
05.2021 - 03.2022
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Restaurant Server

Cuisine of India
CLEVELAND
05.2020 - 04.2021
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Cashier

Clifton Minimart
CLEVELAND
05.2019 - 04.2020
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced customer service experience by efficiently processing purchases and returns.

Cashier

Sunoco Gas Station
Cleveland
10.2018 - 04.2019
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Managed approximately 35 incoming calla/emails per day from customers

Restaurant Server

Angara India Spice Grill
Nevada
09.2016 - 09.2018
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness.
  • Managed approx 15 to 20 customer calls

Education

Bachelor of Science - Hospitality And Hotel Administration

Institute of Hotel Management Catering Technology
Kovalam Thiruvananthapuram Kerala India
04.2001 -

Skills

Prioritization and scheduling

Interests

Exploring various places

Trekking

Photography

Cycling

Timeline

Cashier

Sav Way Foods
05.2024 - Current

Cashier

Storer Convenience
04.2022 - 04.2024

Cashier

Shoreway Market
05.2021 - 03.2022

Restaurant Server

Cuisine of India
05.2020 - 04.2021

Cashier

Clifton Minimart
05.2019 - 04.2020

Cashier

Sunoco Gas Station
10.2018 - 04.2019

Restaurant Server

Angara India Spice Grill
09.2016 - 09.2018

Bachelor of Science - Hospitality And Hotel Administration

Institute of Hotel Management Catering Technology
04.2001 -

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Rohan AcharyaRetail/Hospitality Industry