Rohan Badgel
Dept. IT Manager
New Delhi,RAJASTHAN
Summary
To work in an interesting and creative environment, which besides offering me a challenging job, would provide me opportunities for growth, by using new technologies. I can use my analytical, managerial, technical and interpersonal skills to complete with the future IT requirements and stretch my ability to the fullest.
Overview
10
10
years of professional experience
Work History
Dept. IT Manager
Sewa Grih Rin Limited
New Delhi , Delhi
2016.10 - Current
- Built, customized and repaired technology based on staff requests.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Installed and managed audiovisual equipment.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Oversaw daily performance of computer systems and immediately responded to technical issues to keep network up and running.
- Oversaw IT department operations and training.
- Wrote policy, procedure and manuals governing internal IT use.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Interviewed, hired, trained and mentored 5 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Communicated regularly with customers concerning data exchange and technology integration.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Coordinated with management teams to plan, develop, align and execute strategy.
- Maintenance of software’s and systems of company.
- Give online IT & system support to all PAN India branches via remote.
- Maintenance & troubleshoot problems of backup software.
- Installation & configuration application packages & operating system software’s.
- Installing and troubleshooting of all hardware’s, software’s & network.
- Manage & troubleshoot users issues in Lend Perfect (Company Loan Software).
- Maintenance of server and database at partial level.
- CCTV auditing, troubleshoot and management.
- Devised and executed annual purchasing plans and contracts regarding IT.
- Implemented policies to reduce cost and eliminate waste.
- Vendor management.
Senior Technical Support Engineer
Sunrise E-Support Pvt. Ltd.
Gurgaon , Haryana
2015.03 - 2016.10
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Analyzed hardware and software issues to identify troubleshooting methods needed for quick remediation.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Give Online IT Support to US, Australia, New Zealand Customers through remote support.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Senior IT Executive
Freshpay IT Solutions Pvt. Ltd
Gurgaon , Haryana
2014.12 - 2015.02
- Configured and implemented IT initiatives to produce measurable business value.
- Influenced and directed IT infrastructure to drive key business strategies and processes.
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Oversaw development and implementation of improvements to support and network operations.
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
- Maintenance of Software's and Systems of company.
- Give Online IT Support to Customers, Distributors and Retailers through remote support.
- Manage whole network of company.
- Installing and Troubleshooting Routers, Switches and other Networking Devices.
- Projector Maintenance and Repairing.
- TALLY ERP 9 Software Installation, Maintenance, IP and Troubleshooting for Accounts department.
- SMPS and Printer Maintenance and Repairing.
- Maintenance of backup software.
Network & System Administrator
Poornima Group of Colleges
Jaipur , Rajasthan
2011.08 - 2014.11
- Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
- Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
- Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.
- Coordinated establishment of local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites.
- Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Managing whole network & systems of college and hostel.
- Manage all software's, hardware's & network of college & hostel.
- Arranging workshop’s by all departments.
- Server room Maintenance.
- Result evaluation of online exams.
- Manage, arrange & conduct government exams at college.
Education
Bachelor of Computer Applications -
MDSU
AjmerPolytechnic Diploma - Computer Science
BTER
JodhpurDiploma - Computer Networking & Server
Jetking
AjmerSkills
Leadership
Personal Details
Date of Birth: 27th October 1987
Languages Known: English, Hindi
Address: New Delhi
Timeline
Dept. IT Manager
Sewa Grih Rin Limited
2016.10 - Current
Senior Technical Support Engineer
Sunrise E-Support Pvt. Ltd.
2015.03 - 2016.10
Senior IT Executive
Freshpay IT Solutions Pvt. Ltd
2014.12 - 2015.02
Network & System Administrator
Poornima Group of Colleges
2011.08 - 2014.11
Diploma - Computer Networking & Server
Jetking
Polytechnic Diploma - Computer Science
BTER
Bachelor of Computer Applications -
MDSU
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