Football
Rohan Bansal
Data analyst
Gurugram
Summary
Dynamic professional with a proven track record at Citi Bank, excelling in data analysis and project management. Skilled subject matter expert with broad experience in delivering impactful results. Strong focus on team collaboration and adaptability to meet changing needs, ensuring reliability and effectiveness. Proven ability in problem-solving, strategic planning, and industry-specific knowledge to drive success. Recognized for clear communication, leadership, and commitment to achieving organizational goals.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
SME - Reference Data Analyst
Citi
GURGAON
09.2022 - Current
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans & timelines.
- Improved decision-making processes with accurate data analysis.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Mentoring team of 4 associates, guiding them through production phase for any bottle necks and exceptions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
Amazon Inc
GURGAON
05.2020 - 11.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Restaurant Manager
Mcdonalds India Pvt Ltd
GURGAON
07.2016 - 01.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Carefully interviewed, selected, trained, and supervised staff.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Education
Bachelor of Science - Hospitality Management
Delhi Institute of Hotel Management & CT
New Delhi, India 04.2013 - 05.2016
Skills
Training and mentoring
Strong analytical skills
Stakeholder management
Research and development
Teamwork and collaboration
Problem-solving abilities
Project management
Risk analysis and management
Program leadership
Performance monitoring
Interests
Music
Timeline
SME - Reference Data Analyst
Citi
09.2022 - Current
Customer Service Representative
Amazon Inc
05.2020 - 11.2020
Restaurant Manager
Mcdonalds India Pvt Ltd
07.2016 - 01.2020
Bachelor of Science - Hospitality Management
Delhi Institute of Hotel Management & CT
04.2013 - 05.2016
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