Rohan Bharadwaj

• Reaching and identifying prospective customers through various channels such as inside sales, marketing, conference and referrals across the globe
• Act as a frst point of contact for all warm customer leads and developing strong relations/repo with them.
• Responsible for generating new business and increasing revenue from new and existing conference clients.
• Handling the International conference along with on-site opportunities and contacting key clients with the goal of selling Delegate passes which are specific to the clients and business development requirements.
• Designing and implementing delegate sales revenue plans and numbers. Media tie ups and Marketing along with the speaker acquisition

• Answered customer and service questions through social media channels like Twitter, Instagram, Facebook Linkedin etc, suggesting other offerings to attract potential customers.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Developed and updated databases to handle customer data.
• Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with sensitive cases.
• Build brand love and drive positive engagement on social media platforms.
• Developed engaging, creative, innovative content/ideas for regularly scheduled posts which enlighten audiences and promote brand-focused messages.

• Assisting Passengers with Domestic to Domestic(D2D) or Domestic to International (D2I) transfer or between the terminals during transit or short connection fights

• Coordination with the Operation Control Center (OCC) team for any revised routing or change in Bays, Estimated Time of Arrival and Departure, updated Gates or any development on the Airside.

• Coordinating with the Central Industrial Security Force (CISF) and Airport Authority for smooth flow of the process.

• To listen to Customer grievance and feedback and providing them with the appropriate solution for making their experience hassle free.

• Used Vadaleon,Go-Now,Sky Port softwaresto rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
• Prepared warrants and searched buildings for criminal activity and illegal substances.
• Provided announcements to passengers to explain baggage procedures.
• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Completed patrols in assigned areas to identify and deter criminal activities.
• Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
• Reported safety and fire hazards observed on routine patrols and during inspections.
• Carrying out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
• Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
• Carrying out Meet and Assist (MAAS) operations, assisting UNMR Passengers and passengers with resource mobilities (PRM) and mishandled / damaged baggage. and handling escalated complaints and incidents, hearing customer feedback and providing appropriate solutions.