Rohan Bhosale

1) Supervising the daily operations of the customer service department.

2) Creating a reliable customer loyalty program.

3) Setting customer service goals for team members and helping them reach those goals.

4) Interacting with customers and handling customer queries and complaints in a timely manner.

5) Call to Maintaining relationships with profitable customers.

6) Making weekly and monthly reports

7) Make customer calls and work independently with customers.

8) Follow-UP call plan for new Customer.

9) Respond promptly to customer inquiries.

10) Communicate with customers through various Ways

11) Know our products inside and out so that you can answer questions.

12) Keep records of customer interactions,comments, and complaints.

13) Communicate and coordinate with colleagues as necessary.

14) Provide feedback on the efficiency of the customer service process.

15) Ability to stay calm when customers are stressed or upset.

16) Maintain a positive and professional attitude toward customers at all time.

• Company Overview: Shini plastics technologies are one of the largest manufacturers of Loader, Grinder, and Storage Mixer & plastic industries equipment
• LOGISTICS & DISPATCH MANAGEMENT - : Finish Goods/Spares material delivery to customer end the right thing, at the right place
• Responsible for follow up with suppliers & ensure “Zero shortage” due to material
• Prepared Dispatch plan as per customer (sales & service dept.) requirement daily
• Responsible for ensuring timely availability of material
• Responsible for delivery measurable
• Scheduling, Logistics/Transportation inward & outward Management
• Responsible to Negotiating pricing with transporters, carriers & agreement finalizations
• Analyzing logistical problems and producing new solutions
• Managing transporters / carriers delivery performance
• Monitoring the quality, quantity, cost and efficiency of the outbound logistics
• Checked material as per customer (sales & service dept.) order, packing list
• Preparing ARE 1, ARE 3 as per bond received (CT1, CT3 & UT1)
• Maintaining RJ-1 Register & Job work Register
• Maintain finish goods stock
• Preparing Import & export documentation, commercial invoices, packing list
• Preparing GIN (Goods Issue Note), Invoices & 4(5) (a) challan, Delivery challan (Returnable /Non-Returnable)
• Packaging sign-off for each part
• Implementation of trolley, bin, carton box as per customer & our requirement to reduce cost
• Shini plastics technologies are one of the largest manufacturers of Loader, Grinder, and Storage Mixer & plastic industries equipment

• Ensure proper receipts of quantity of the material, received from supplier SOP (for material counting &, Handling, storage & preservation
• Ensure the material have proper purchase order, payment for taxes, duties have brought the material
• Inventory stock accuracy, material control, Accounting & valuation of inventory, store document, Rejection & scrap material handling

• When material has come check material condition
• Then check packaging signoff sheet, purchase order, etc
• Then unload material
• Check Qty
• If found ok prepared GRN & handover to Quality Dept
• For material inspection
• After material inspection material move to store location with proper identification
• Communication with Purchase Dept
• & Supplier regarding the damage material, Rejection material & short supply
• Handling & keeping good records of stores documents & transfer to Account dept
• Cross checking the physical stock taking in system as per physical stock
• To assure timely & errorless updating of all materials stock & Daily material stock mail to HOD
• Fulfill the requirements of internal as well as external lines to avoid production line stoppages
• Regarding rejection same day send back to supplier with proper document
• Feeding materials on production line as per requirement
• Monitoring & controlling non-moving & slow-moving inventory
• Regular stock audits & solving the stock discrepancy
• Maintaining the FIFO system for the all raw materials while issued to production line
• All materials movement related transaction done in system
• Controlling daily activities & maintain daily activity reports
• Co-ordination with supplier for continuous improvement in product & service