Rohan Chakraborty
Kolkata
Summary
Senior Consultant at EY specializing in IT Service Management solutions on ServiceNow platform, with strong skills in JavaScript and process analysis. Successfully executed data migrations and developed user-centric automations, leading to improved user satisfaction and operational efficiency. Proven ability in strategic planning and public speaking, delivering innovative IT solutions to meet business needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Consultant 1
Ernst and Young GDS LLP
Kolkata
05.2021 - Current
- ServiceNow ITSM professional with over two years of hands-on experience in implementing, configuring, and supporting the ServiceNow IT Service Management (ITSM) module. Skilled in incident, problem, change, and request management processes, with a strong focus on automation, user experience, and ITIL best practices. Proven ability to drive digital transformation initiatives, and deliver scalable enterprise service solutions.
- Experienced HRSD consultant specializing in Employee Relations, with a strong background in configuring, optimizing, and supporting case management processes. Proven ability to streamline employee service delivery, enhance compliance, and improve user satisfaction through HRSD solutions.
- Executed data migration tasks to ensure seamless transfer of critical information while maintaining integrity.
- Developed over 50 UI Actions and Inbound Actions to automate processes and enhance user engagement.
- Developed and maintained client-side and server-side scripts to customize and extend ServiceNow functionality, ensuring seamless integration for client engagements.
- Performed rigorous testing of customizations and configurations to validate alignment with requirements and ensure optimal functionality.
- Proficient in ServiceNow development, including experience with JavaScript, Glide APIs, and ServiceNow scripting.
Education
Bachelor of Technology - Electronics And Instrumentation Engineering
Techno India, Salt Lake
Kolkata, India08-2016
Skills
- HTML
- CSS
- JavaScript
- ITSM (ServiceNow)
- HRSD (ServiceNow)
- Server-side scripting
- Client script
- Application portfolio management (ServiceNow)
Accomplishments
- GDS user recognition in December 2024
- EY Appreciate Spot Award in June 2024
Certification
- CSA (Certified System Administrator)
Timeline
Senior Consultant 1
Ernst and Young GDS LLP
05.2021 - Current
Bachelor of Technology - Electronics And Instrumentation Engineering
Techno India, Salt Lake
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