Summary
Overview
Work History
Education
Skills
Phone
Timeline
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ROHAN DADAMODE

Pune

Summary

Business Analyst with 3 years of hands-on experience in user account management, process automation, and Salesforce customization to meet evolving business needs. Proven ability to maintain data quality, develop actionable reports and dashboards, and streamline CRM workflows. Skilled in supporting sales and service teams by enhancing Salesforce functionality, conducting user training, and ensuring optimal system adoption.

Overview

3
3
years of professional experience

Work History

Salesforce Business Analyst

SK International
04.2022 - 05.2025
  • Evaluated and provided technical assistance for moderately complex business problems, identifying and implementing cost-effective automated systems and procedures to meet business requirements.
  • Reviewed and recommended solutions for technical business challenges, focusing on internet and intranet-based platforms.
  • Presented recommendations to stakeholders for resolving business problems, exercising independent judgment in developing project budgets, plans, and schedules.
  • Gathered and analyzed business requirements to deliver customized Salesforce solutions.
  • Automated workflows and approval processes to enhance operational efficiency and reduce manual effort.
  • Maintained data accuracy and ensured reliable CRM data across teams.
  • Created reports and dashboards to support sales and service decision-making.
  • Conducted user training sessions, handled user questions, observed user needs, and documented results to adjust processes for better adoption.
  • Acted as a liaison between business stakeholders and technology teams, ensuring clear communication and alignment of goals.
  • Provided ongoing support to resolve issues and improve user experience, aligning Salesforce functionality with business objectives.
  • Supported DevOps adoption including CI/CD concepts and environment readiness.
  • Gained exposure to SDLC, version control (Git), and deployment processes.

Salesforce Business Analyst

Legrand (India)
04.2022 - 12.2022
  • Coordinated the analysis and alignment of stakeholder requirements, facilitating prioritization and advising on implementation options.
  • Collaborated with solution delivery teams (Developers, Architects, Project Managers, QA) to ensure successful rollout of changes.
  • Proposed solution options and made decisions regarding user management and process improvements.
  • Led administrative tasks to support system implementation and adoption.
  • Acted as a lead BA for the rollout of a unified Salesforce CRM solution for Sales and Support teams.
  • Defined user stories, coordinated with developers for solution design, and tracked sprint progress in JIRA.
  • Coordinated with developers and solution architects to design seamless integrations between Salesforce and third-party systems, ensuring real-time data accuracy and flow.
  • Worked on automating credit approval workflows, invoice management, and financial dashboards for regional sales heads.
  • Enabled better visibility into payment cycles and overdue accounts using Salesforce reporting tools.
  • Supported financial data integrations from third-party billing systems into Salesforce.

Salesforce Business Analyst

Yokohoma
04.2022 - 05.2025
  • Acted as the primary liaison between business stakeholders and the Salesforce development team.
  • Gathered, analyzed, and documented business requirements for enhancements to Salesforce Sales and Service Cloud features.
  • Conducted workshops and interviews with end-users to identify pain points and improvement areas.
  • Created BRDs, FRDs, user stories, and process flow diagrams for technical teams.
  • Worked in Agile sprints, participating in planning, retrospectives, and UAT cycles.
  • Supported QA by reviewing test cases and participating in functional and user acceptance testing.
  • Monitored ongoing adoption, provided user training, and ensured data security and governance compliance.
  • Contributed to process optimization for dealer credit tracking and customer account summaries, aligning with financial operations best practices.

Education

Bachelor - computer science

Pune university
01.2018

Skills

  • CRM Tools: Salesforce Sales Cloud
  • Service Cloud
  • API
  • REST
  • Business Analysis: Requirements Gathering
  • BRD
  • FRD
  • Use Cases
  • User Stories
  • Gap Analysis
  • Process Mapping
  • Tools: ZOHO
  • MS Excel
  • Lucidchart
  • Data Handling: Data Loader
  • Data Cleansing
  • Validation Rules
  • Reporting & Dashboards: Salesforce Reports
  • Dashboards
  • KPI Monitoring
  • Agile Methodologies: ZOHO
  • Operating Systems: Linux
  • Database: SOQL

Phone

+91, 9822441397

Timeline

Salesforce Business Analyst

SK International
04.2022 - 05.2025

Salesforce Business Analyst

Legrand (India)
04.2022 - 12.2022

Salesforce Business Analyst

Yokohoma
04.2022 - 05.2025

Bachelor - computer science

Pune university

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ROHAN DADAMODE