ROHAN DHINGRA

Dotpe Private Limited is a flexible business solution for omni-channel selling. POS. Sync your in-store and online business with the industry's leading point of sale.

• Handling delivery operations and interacting with different vendors like Shadowfax, Dunzo, Rapido, WeFast, Zomato, and Pidge, insuring smooth and seemless delivery operations.
• Simultaneously leading sales and finance team projects, showcasing strong multitasking abilities. (We worked with the finance and sales team for the last 6 months, and we successfully renewed merchants amounting to 50+ lakhs.).
• Worked in the digital operations department and handled onboarding/merchant closures.
• Worked on Zoho CRM, handling merchant's business queries on tickets.
• Developing and establishing quality measurement strategies as per guidelines.
• Working on Fintech Operations, handling reconciliations with lender MIS, making summarized reports, and approving invoicing.
• Handling the license based invoicing of Rista POS.

Verizon is the world's second-largest telecommunications company by revenue and its mobile network is the largest wireless carrier in the United States

• Customer Inquiry Resolution: Respond to customer inquiries via chat, resolving issues related to Verizon's services, including billing, accounts, plans, coverage, and technical concerns in a timely and professional manner.
  
• Technical Troubleshooting: Troubleshoot and resolve technical issues with Verizon's services, including:
  # Network connectivity (4G, 5G, Wi-Fi)
  # Device configuration (phones, tablets, smartwatches)
  # Data usage and speed concerns
  # Voice and text messaging issues
• Order and Account Management: assist customers with:
  # Plan changes and upgrades
  # Device purchases and returns
  # Billing and payment inquiries
  # Account updates (e.g., password resets, address changes)
• Product and Service Education: Educate customers on Verizon's products and services, including:
  # Plan features and benefits
  # Device capabilities
  # Service add-ons (e.g., international coverage, insurance)
  # Promotions and

Everything Everywhere was the original name of EE, the UK's second-largest mobile network operator

• Query Handling: Respond to customer inquiries via chat, resolving issues related to network services, phone troubles, billing, and technical concerns in a timely and professional manner.
• Network Troubleshooting: Troubleshoot network-related issues such as connectivity problems, slow speeds, dropped calls, and data usage concerns, providing step-by-step solutions to customers.
• Phone Troubleshooting: Assist customers with phone-related issues, including configuration, SIM card problems, voicemail setup, and handset compatibility.
• Technical Guidance: Provide clear instructions and guidance to customers on resolving technical issues independently, empowering them to manage their network and phone settings.
• Issue Escalation and Resolution: Escalate complex technical issues to senior technicians or network operations teams, ensuring prompt resolution and follow-up with customers to confirm issue resolution and satisfaction.

Zomato is an Indian multinational restaurant aggregator and food delivery company

• Customer support: Handling customer queries, bookings, ride issues, and payments
• Troubleshooting: Providing app troubleshooting support and resolving escalations
• Customer experience: Ensuring a smooth customer experience and meeting service metrics
• Communication: Responding promptly and professionally to customer queries and issues
• Product information: Assisting customers with product information, troubleshooting, and issue resolution
• Record keeping: Maintaining accurate records of customer interactions and transactions