Rohan Gaikwad

• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.

● Working as the primary Point of Contact to oversee data quality issues and Incidents reported by APAC and EMEA region

customers.

● Ensuring Incident Management and Resolution within agreed SLA.

● Performing daily application health checks and addressing user queries related to Daily jobs/ schedules.

● Coordinating with Dev and DB admins for escalated issues.

Provide support during user acceptance training to development Team.

● Providing end user communication in case of service delays/disruption with regular updates and ETA.

● Overseeing the process to ensure up to date and quality technical and end user documentation for specific IT services is maintained.

● Participating in application related DR tests and QMW activity as part of checking robustness and upscaling/upgrading applications as per organization norms.

● Participate in Release management activities and ensure all application checkouts are signed off by DEV counterparts.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.