Rohan Ghuge
Survey Programming Manager
Navi Mumbai,MH
Summary
Survey Programming professional with 10+ years of experience worked on Confirmit and Decipher tools. With deep understanding of best survey design practices for best device compatibility and optimal respondent engagement.
Serving as Survey Programming Manager. The job involves manage multiple teams, engage with multiple clients, designing, scripting, quality checking, and delivering data.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Manager – Survey Programming (Decipher)
Inginit Technology Pvt. Ltd.
Mumbai, Maharashtra
04.2019 - Current
- Handling multiple teams (5-6 teams)
- Scripting mid-complex level of projects on Decipher tool
- Focusing on building mobile friendly projects that can reach bigger audience, which affects the feasibility positively
- Assign / allocate or oversee allocation of work to the team on a daily basis
- Serve as primary point of contact for clients
- Maintain strong customer relationships
- Ensure open communications with client to manage and meet contractual obligations
- Serve as the escalation point for unresolved data issues; work with client, internal team members for resolution
- Participating in regularly scheduled client review meetings to assess past performance and future goals
- Establish strong communications with functional leads, project managers and all other stake holders
- Developing and enhancing processes and procedures for the team that will result in effective and efficient survey operations
- Ensure timely follow-up and resolution of compliance issues
- Overlooking annual reviews and performance reports
- Hiring, training new starters and monitoring their progress, supporting them to perform at the highest level
Associate Manager – SP (Confirmit / Decipher)
Inginit Technology Pvt. Ltd.
Mumbai, Maharashtra
07.2016 - 04.2019
- Manage multiple teams
- Engage with multiple clients
- Designing, scripting, quality checking, and delivering data.
Team Leader – SP (Confirmit / Decipher)
Inginit Technology Pvt. Ltd.
Mumbai, Maharashtra
11.2012 - 07.2016
- Maintaining full project ownership from inception to delivery of mid to high complexity projects
- Handling Client interaction and project management for assigned projects
- Ensuring data delivered meets organization’s quality control standards; worked with high priority clients to create customized, program-based quality documentation
- Manage multiple concurrent quantitative projects in a fast-paced environment with almost no error
- Creating client specific layouts
- Managing workload sheet, Integration of third party tools with Confirmit/Decipher scripting and Saw tooth
- Integration with Confirmit/Decipher
- Responsible for template/Library to enhance the scripting and reduce the error.
- Responsible for handling custom setups like Max diff, Conjoint, Segmentation and complex quotas including (Aug, switching quotas, quotas on multiple group, min quota and max quota).
- Responsible for all custom complex setup, which is not feasible in Confirmit.
- Basic hands on JQuery, HTML and CSS
- Proactively anticipate, troubleshoot, overcome, and/or escalate project challenges in a timely manner
- Setting process in order to deliver quality jobs to client
- Bid projects as per organization standards
- Providing training to juniors and fresher’s
- Helping in hiring by taking technical interviews
Survey Programmer (Confirmit)
The ACNielsen
Mumbai, Maharashtra
07.2011 - 10.2012
- Handling Client interaction and project management for all assigned projects
- Creating specific layouts as per client requirement
- Handling all complexity projects
- Handling multiple projects independently and deliver error free output
- Upload/download of data and cross checking data for accuracy
- Uploading samples and providing assistance to clients
- Responsible to prepare reports (Open and Limited) through reportal
- Designing the survey involving scripting the survey, customizing and validating the responses using jQuery and HTML
- Responsible for handling custom setups like Conjoint, Max-Diff and Segmentation
- Creation of template/Library to enhance the scripting and reduce the error
- Working on CAPI studies
Survey Programmer (Confirmit)
Ugam Solution
Mumbai, Maharashtra
04.2010 - 07.2011
- Responsible for complex scripting
- Responsible for providing training to juniors
- Responsible for creating function to speed up programming without any error
- Responsible for implementing Ad-hock, Tracker and Redirect study jobs
- Response for data delivery in ASCII, EXCEL and SPSS format
- Responsible for Conjoint and Max-diff Design
Education
Bachelor of Science - Information Technology (Bsc - IT)
Ruparel College, Matunga, Mumbai University
Mumbai 07.2007 - 03.2010
Skills
Survey Programming (Decipher / Confirmit)
Summary of Qualifications
- Exceptional interpersonal and communication skills with a strong client focus
- Capable of multi-tasking – strong planning, time management, and priority setting skills
- Work well under pressure, adapting to fast paced
- Analytical problem solver; able to anticipate issues, resolve concerns and improve efficiency
- Respectful of others and operate effectively in a team environment – enjoy providing assistance where needed
- Energetic, enthusiastic, and determined – overall positive attitude
- Self-motivated, and dedicated
- Able to grasp new concepts/systems and adapt with ease
- Excellent organizational skills and detail-oriented
- Proficient with several programs/software, such as Confirmit, Decipher, CSS, jQuery (basic) etc.
Personal Profile
Date of Birth : 04-July-1988
Marital Status : Married
Nationality : Indian
Languages Known : English, Hindi, Marathi
Timeline
Manager – Survey Programming (Decipher)
Inginit Technology Pvt. Ltd.
04.2019 - Current
Associate Manager – SP (Confirmit / Decipher)
Inginit Technology Pvt. Ltd.
07.2016 - 04.2019
Team Leader – SP (Confirmit / Decipher)
Inginit Technology Pvt. Ltd.
11.2012 - 07.2016
Survey Programmer (Confirmit)
The ACNielsen
07.2011 - 10.2012
Survey Programmer (Confirmit)
Ugam Solution
04.2010 - 07.2011
Bachelor of Science - Information Technology (Bsc - IT)
Ruparel College, Matunga, Mumbai University
07.2007 - 03.2010
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