ROHAN GOSWAMI
Ahmedabad
Summary
Seeking a career to utilize my knowledge and personal skills to gain comprehensive understanding at an eminent organization so as to take responsibility and contribute significantly towards personal and organizational growth to the best of my abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Fraud Prevention Representative
TTEC
02.2024 - Current
- Improved fraud detection rates by implementing advanced monitoring and staying up-to-date with client's workflow.
- Minimized losses due to fraud incidents by swiftly identifying patterns of suspicious behavior and taking appropriate action, such as freezing accounts or contacting authorities when necessary.
- Reduced fraudulent activities by thoroughly investigating suspicious transactions and reporting findings to management.
Software Engineer I - Support, Grade G1A
Evolving Systems
07.2022 - 05.2023
- Company Overview: Support Engineer with 10 months experience in Telecom industry, worked with multiple clients to cater them the solution to the problems raised by the customer
- Troubleshoot issues related to the client's systems to enhance the system flow, so that the end user experiences the best results
- Handled multiple incidents and issues via Jira Ticketing System
- Familiar with Jira Ticketing Tools
- Monitored the client's system to establish healthy workflows of running campaigns
- Linux Command Familiarity: File Management, Process Management, Networking, System Administration
- Support Engineer with 10 months experience in Telecom industry, worked with multiple clients to cater them the solution to the problems raised by the customer
Education
BTech - Electronics and Communication Engineering
Future Institute of Engineering And Management
Kolkata, WB06-2022
Certificate of Higher Education - Science
Holy Child School
Jalpaiguri, WB05-2018
Certificate of Secondary Education -
Holy Child School
Jalpaiguri, WB05-2016
Skills
- Engineering support
- Core and Object-Oriented Programming in Java
- MS SQL server
- Power BI
- Team work
- MS Excel
- Linux Operating System
- Problem-Solving
Certification
- Internshala Certified Core Java Training
- Career Skills in Data Analytics
- SQL for Beginners
- SQL (Basic) Certificate HackerRank
Timeline
Fraud Prevention Representative
TTEC
02.2024 - Current
Software Engineer I - Support, Grade G1A
Evolving Systems
07.2022 - 05.2023
- Internshala Certified Core Java Training
- Career Skills in Data Analytics
- SQL for Beginners
- SQL (Basic) Certificate HackerRank
BTech - Electronics and Communication Engineering
Future Institute of Engineering And Management
Certificate of Higher Education - Science
Holy Child School
Certificate of Secondary Education -
Holy Child School
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