Summary
Overview
Work History
Education
Skills
Timeline
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Rohan Jith

Bangalore

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

6
6
years of professional experience

Work History

Manager I Transportation

Amazon
Bangalore
01.2024 - Current
  • Super RDR (SRDR) Initiative: Launched and led the SRDR channel to address consistently recurring RDR addresses, based on insights from an audit of 22.2k AIDs (Mar–Oct '24). The audit revealed a 15% geospatial data gap and 85% operational defects, which were addressed through initiatives such as the Driver Feedback and Insights (DFI) Pilot, SDS-DSL Close-Looping Pilot, and LMAQ BC Un-Actioned Cases Pipeline. This resulted in a 971 bps defect reduction (47.0% to 37.3%) on SRDR addresses.
  • RDR Framework Enhancements: Implemented 18 key advancements to RDR procedures, such as integrating Private OSM into audits, the Regrid Layer, Nearby Delivery Points (NDP) module, and the Street-Level Correction mechanism. These innovations enhanced geocode precision and improved actionability by 4.3%.
  • Performance Metrics Development: Developed real-time operational and auditor performance metrics using Kibana, Elasticsearch, improving team efficiency and program outcomes. The metrics system provided targeted interventions, and continuous optimization of processes.
  • Enhancing Delivery Accuracy through Geofencing and Customer Feedback: Identified NDPL (Non-Delivery to Preferred Location) as a primary defect from customer feedback regarding package delivery. Developed a strategy by analyzing Preferred Delivery Location (PDL) and Delivery Hints (DH) to align with customer expectations. Incorporated a geofence mechanism to ensure deliveries were made within a defined area, close to the preferred location. Led training for Delivery Agents (DAs) on geofencing protocols, and collaborated with the DLP team to provide feedback to transporters, reducing NDPL defects, and improving delivery accuracy.

Quality Specialist

Amazon
Bangalore
08.2022 - 11.2023
  • Collaborated with Development, Operations, and IT teams to resolve high-impact production issues.
  • Acted as the primary point of contact, managing team challenges and improving operational efficiency.
  • Diagnosed and resolved static route issues, implementing monitoring solutions to track and address technical problems.
  • Conducted root-cause analyses using available data to identify and solve underlying issues.
  • Contributed to Amazon's corporate and divisional software projects, enhancing tools and automating support processes with SQL.
  • Facilitated onboarding training for more than 150 new hires, ensuring their smooth transition and quick integration into the team.

Team Leader

Tekwin Electronics
Ernakulam
11.2018 - 07.2022
  • Proficiently utilized SAP CRM (CRM 7.0) to manage and schedule tasks, enhancing efficiency and productivity.
  • Consistently achieved monthly financial targets set by Reliance, driving strong financial performance.
  • Fostered a culture of creativity, risk-taking, and continuous improvement, encouraging innovative solutions, and operational effectiveness.
  • Coordinated seamlessly with Reliance for defective pickup and spare ordering processes, ensuring smooth operations.
  • Drove financial success by consistently meeting or exceeding set monetary goals.

Education

Bachelor of Science - Mechanical Engineering

Adoor Engineering College
Kerala
04-2018

Skills

  • SQL Developer
  • MS Office (Excel, Word, PowerPoint)
  • SAP (CRM)
  • AutoCad

Timeline

Manager I Transportation

Amazon
01.2024 - Current

Quality Specialist

Amazon
08.2022 - 11.2023

Team Leader

Tekwin Electronics
11.2018 - 07.2022

Bachelor of Science - Mechanical Engineering

Adoor Engineering College

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Rohan Jith