Rohan Kumar
Lead Project Coordinator
Hyderabad
Summary
My objective is to be able to manage & bring in significant result-oriented change and improve the existing approach towards managing services in a more efficient method within the organization with my Project Management skills and knowledge. Also, be a part of the environment that promotes opportunity for career advancement while making a significant contribution to the organization.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Lead Project Coordinator
Hitachi Vantara India private Limited
Hyderabad
02.2019 - Current
- Facilitating the Life Cycle Refresh events for Storage Activities NAS Tech Refresh Project.
- Provide overall project communication to stakeholders and manage stakeholder expectations.
- Perform reviews with project managers regarding past due and upcoming project issues and risks to facilitate the mitigation of those items.
- Communicate the objectives and status of projects to the relevant stakeholders during the life of the project, including project plans, status updates, change orders, significant issues, and timelines. Provided risk management and issue resolution.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
- Provide input, document requirements and support the design and delivery of training programs
- Hosting bi-weekly calls to provide updates to the management on the progress
- Preparing reports and weekly dashboard with metrics for client & management review
- Preparing reports of non-compliant applications/ servers & storage frames for annual review
- Review changes to ensure scheduled time does not conflict or create risk with other scheduled changes so that risk can be accurately assessed by the Change Advisory Board (CAB)
- Ensure that all reports delivering on customer SLAs and KPIs are accurate prior to distribution.
Sr. Project Coordinator
BT (E-Serv) India Pvt Ltd
kolkata
10.2015 - 02.2019
- Analyze and Prioritize Normal, Standard and Emergency Change Proposals
- Classification and recording of RFCs with proper Implementation, Recovery and Verification instructions to facilitate the review
- Prioritize the changes based on the regulatory and operational impact and Document Interactions with various interfaces
- Plan and Communicate schedule to the Stakeholders and Follow up for Change Approvals
- End to End Change Coordination between the internal and external customers & Stakeholders
- Ensure that proper link of applicable incident and problem records are added in the Related items to change records
- Ensure that conflicts/clashes are resolved to reduce risks of change failures
- Ensure the changes are fully approved before the schedule start and monitoring till closure
- Present the changes in external and internal review boards and ensure business Go/no-go is obtained for all the changes
- Prepare CAB Meeting Agenda and provide all necessary review information to the CAB members prior to scheduled meetings
- Review Post Implementation Review (PIR) documents for failed changes
- Monitor Change Management mailbox for change related updates
- Trained in Change and Configuration Management
- Manage Configuration Management Database – Provisioning, Amendment, Cessation of CIs
- Completed successful project transition and deployment of the Configuration Management
- Conduct Knowledge Transfer sessions and all-round training of new associates in the team
- Work on ad hoc requests from internal teams as well as from the customer
Change Coordinator
Tech Mahindra LTD
Pune
01.2013 - 10.2015
- Handling INC tickets and interacting with Clients via phone calls & e-mails.
- Working for the Tracks L1 Operational change, IMACDD & CAT5.
- Raising tickets in Expedio OM.
- Monitoring queue on Smart & Expedio.
- Actively conduct and gave valuable suggestions in knowledge sharing forums to make Process Workflow more efficient.
- Understanding the client's view, demand and accordingly taking the appropriate step and/or Changes.
- Assure 100% SLA met.
- Chasing with different teams to complete the request & to maintain the overall SLA.
- Conducted Classroom training sessions for the New Members.
- Manage Change and Configuration Management Team.
- Complete project transition and deployment from a third-party partner.
- CMDB Management – Provision, Amendment, Cessation of Cis.
- Work on Service Improvement processes and techniques.
- Create Process Guides and other relevant documents for the team.
Education
MBA - Information Technology
Pune Institute of Business Management
Pune 08.2009 - 08.2011
Bachelor of Science - Information Technology
Kuvempu University
Ranchi 01.2006 - 02.2009
Skills
Project Management
undefinedCertification
ITIL V3 Foundation Certificate in IT Service Management
Timeline
Lead Project Coordinator
Hitachi Vantara India private Limited
02.2019 - Current
ITIL V3 Foundation Certificate in IT Service Management
02-2019
Sr. Project Coordinator
BT (E-Serv) India Pvt Ltd
10.2015 - 02.2019
Change Coordinator
Tech Mahindra LTD
01.2013 - 10.2015
IASSC Six Sigma Green Belt
08-2011
MBA - Information Technology
Pune Institute of Business Management
08.2009 - 08.2011
Bachelor of Science - Information Technology
Kuvempu University
01.2006 - 02.2009
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