Rohan Kumar

• Off-shored Listed derivatives back office operations to India from London and facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
• Knowledge of the trading cycle, and the process which includes instructing and receiving payments, derivative reconciliation & settlements, investigation of failed trades within the reconciliation database
• Responsible for assisting Clearing team on T day trades and T+1 trade breaks activities.
• Involves in chasing traders, client, broker and client service group through falls and emails for day to day process
• Clearing trades as per received confirmation from client, trader and allocating them to correct accounts on top-day
• Handled Exchanges – LIFFE, Eurex, Safex, ICE, Turkey, Warsaw, OMX, Euronext, IDEM, LSE Curve, Turquoise, MEFF, CME and CBT.
• Responsible to track all IT challenges occurring on day to day business and update them on trouble tracker
• Hands on experience in Future, Option & commodity trades

Client Service:

• Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
• Coordinated closely with account managers to provide updates on ongoing projects, fostering stronger internal communication channels.
• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Collaborated with cross-functional teams to ensure seamless delivery of services, resulting in higher client satisfaction levels.
• Contributed to process improvement initiatives by identifying areas of inefficiency within team's workflows and proposing solutions.
• Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Trained and supervised junior customer service representatives on best practices to meet organization goals.
• Investigated and resolved customer inquiries and complaints quickly.
• Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Handled ETD (Exchange Trade Derivatives) Top day Clearing, T+1 Breaks Management EMEA team
• Exposure in handling productivity and quality improvement initiatives involving elimination of waste of time and energy
• Root cause analysis for reducing number of reconciliation breaks and executing task in required TAT
• Clearing and settlement of trade on European exchanges.
• Streamlined internal processes for efficiency, leading to faster response times and improved client relations.
• Mentored junior analysts, providing guidance on best practices in investment banking methodologies.
• Streamlined trade execution processes, improving overall productivity and minimizing errors in workplace.
• Maintained strong relationships with counterparties, facilitating smooth communication during negotiations and dispute resolution efforts.

• Supporting in Internet Marketing and Advertisement industry, specializing in Pay-per- Click(PPC) advertising campaigns for Yahoo! Search Marketing
• Assisting team responsible for creation of Sponsored Search campaigns
• Analyzing and creating presentations for regions on daily basis
• Proven team player who has participated as member of successful creative teams over years
• Creating and presenting team quality and productivity reports on monthly basis to Team lead.

• Attribution – Responsible for Downloading, Sorting, and Classifying Property documents according to their Category, Type and Title
• Responsible for performing Quality Check on Attributed Batches and moving them to Image Viewer
• Data Integrity – Used to check, analyze and verify consistency of various details required for Property from different Software
• Special assignments: Worked on enhancement projects of application to meet client requirements.