Rohan Kwatra
Summary
To work in creative and challenging field of modern health technologies where I could constantly learn and successfully deliver solution to the facing problems for the growth of organization. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
Work History
Sales Associate
American Express
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales financial Advisor
Policy Bazaar
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Customer service associate
Accenture
10.2022 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Collector
Accenture
02.2024 - Current
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
Education
Skills
Product Sales
Customer Service
Sales Development
Customer Needs Assessment
Teamwork and Collaboration
Upselling
Payment Processing
Relationship Building
Sales expertise
Personal Information
- Father's Name: Mohinder Kwatra
- Date of Birth: 05/18/1994
- Nationality: Indian
- Marital Status: unmarried
rohan18kwatra@gmail.com, rohan.kwatra@accenture.com
Languages
Hindi
English
Timeline
Collector
Accenture
02.2024 - Current
Customer service associate
Accenture
10.2022 - Current
Sales Associate
American Express
Sales financial Advisor
Policy Bazaar