Travelling
Rohan Lobo
Agile Program and Delivery Manager, Digital Transformation Lead
Bangalore,KA
Summary
Strategic and results-oriented Program & Delivery Leader with 19 years of IT experience, including 13+ years in management across banking and insurance domains. Proven success in leading Agile and digital transformation programs, enterprise-scale integrations, and modernization initiatives that deliver measurable business outcomes.
Certified PMP® and SAFe® Scrum Master, with deep expertise in portfolio and program delivery management—defining and executing strategic technology roadmaps that align IT initiatives with business strategy. Adept at establishing and scaling Agile delivery frameworks across distributed teams, fostering a culture of collaboration, transparency, and continuous improvement.
Renowned for building and mentoring high-performing cross-functional teams of project managers, business analysts, and QA professionals. Strong focus on governance, stakeholder engagement, and resource optimization to ensure predictable, high-quality delivery. A transformational leader committed to driving innovation, operational excellence, and Agile maturity, enabling organizations to adapt faster, deliver better, and scale efficiently.
Overview
19
19
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Senior Manager
Sapiens
10.2022 - Current
- Managing Insurance / Reinsurance product implementation, Core transformation projects
- Leading the solution blueprinting and program planning for large US insurance customer
- Managing a portfolio of 4 active projects with team size of 48 people and total budget in excess of $10M
- Responsible for end to end program delivery and Accountable for account growth
- Planning and designing the program and proactively monitoring the progress, resolving conflicts, Define the program governance
- Perform capacity planning and performance management, identifying opportunities for automation, cost savings, and service quality improvement.
- Responsible for the gross margin for the business unit.
- Performing resource allocation and workload assignment according to delivery requirement
- Analyse customer’s requirement, set delivery priorities and make schedule adjustments to meet delivery goals.
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.
- Responsible to recruit, hire, train, and supervise delivery team members.
- Initiated a comprehensive training program, revised routing, and implemented tracking that ensured meeting customer performance goals.
- Ensuring the effective quality assurance and the overall integrity of the program
- Managing the budget, monitor expenditure and costs.
- Ensure that team maintains high level of competence and operational excellence
- Plan and manage communication with all stakeholders.
- Led cross-functional teams in developing strategic initiatives that enhanced client engagement and satisfaction across diverse accounts.
- Cultivated and maintained key client relationships, resulting in improved account retention and increased revenue opportunities.
- Directed the implementation of a client management system that streamlined workflows, enhancing operational efficiency and accuracy.
- Analyzed market trends and competitor performance to inform strategic planning and drive innovative solutions for clien
- Oversaw budget management and resource allocation, optimizing project outcomes while maintaining high standards of service delivery.
- Spearheaded process improvement initiatives that reduced turnaround times, enhancing overall service quality and client satisfaction.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
Program Manager / Account Manager
Zycus
12.2021 - 10.2022
- Managing Spend Analytics for 10+ Global clients across Oil & Gas, FMCG, Pharma, Manufacturing, Real Estate, Electronics etc.
- Implementing Spend Analytics Solution for 5-6 new accounts annually.
- Implemented and Managing end to end procurement analytics solution for one of the largest Fortune 500 Oil & Gas company.
- Ensure projects and programs are aligned with the strategic plan of the organization
- Define the program controls, or the processes, procedures, reporting, etc., to manage the program
- Plan the overall program and monitor progress to ensure that milestones are being met across various projects and programs
- Make the program budget
- Manage the risks and issues that might arise throughout the program life cycle and take measures to correct them when they occur
- Coordinate the projects and their interdependencies between the various projects and programs in the program
- Project management to implement Spend Analytics solution governing scope of work, delivery timeliness, resource requirement, risk mitigation, change management, cross functional collaboration, negotiating scope creep and expectation management.
- Implementation strategies include key focus on requirement understanding, reporting needs, existing sourcing analytics and technology landscape and solutioning to bridge current gaps and requirements.
- Team development catering to required soft & technical training needs and regular knowledge sharing sessions across teams so as to keep them updated with challenges tackled and best practices adopted across projects.
- Leading internal programs to drive automation, process optimization and adopting new technologies.
- Led cross-functional teams to successfully deliver strategic initiatives, enhancing operational efficiency and client satisfaction.
- Developed and implemented program management frameworks, resulting in improved project timelines and resource allocation.
- Managed client accounts, fostering relationships that increased retention rates and expanded service offerings.
- Analyzed project data to identify trends, driving continuous improvement in project delivery and client outcomes.
- Facilitated stakeholder meetings to align project goals, ensuring all parties were informed and engaged throughout the process.
Service Delivery Manager
Tata Consultancy Services
10.2018 - 11.2021
- Responsible for the management, planning and delivery of IT-AM services for Insurance client.
- Oversaw 100% compliance of meeting SLA's and KPI's in accordance with master services
- Reduced support costs by developing new workflows and support processes.
- Managed and monitored results of team to ensure internal and external SLA's are met
- Automated and recorded all incidents in Jira board
- Review and deliver solutions for incidents, problems, service requests and enhancements
- Successfully managed staff to meet needs of new clients including hiring, client reassignment and training facilitation
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Developing a deep understanding of projects to gain insights into the scope of service delivery.
- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
- Providing accurate and regular reports to the management on performance of the service delivery
- Led cross-functional teams to streamline service delivery processes, enhancing operational efficiency and client satisfaction.
- Developed and implemented strategic service delivery frameworks, resulting in improved project timelines and resource allocation.
- Facilitated continuous improvement initiatives, leveraging Agile methodologies to optimize service delivery outcomes and team performance.
- Managed key client relationships, ensuring alignment on service expectations and fostering long-term partnerships through effective communication.
- Analyzed service performance metrics and conducted root cause analysis to identify opportunities for process improvements and risk mitigation.
- Championed the adoption of new technologies and tools, driving innovation and improving service delivery efficiency across project teams.
- Improved service quality, addressing client concerns promptly and professionally.
- Enhanced service delivery by developing and implementing efficient processes.
Digital Project Manager
Tata Consultancy Services
04.2016 - 09.2018
- As a Digital Program Manager, I was responsible for defining program goals for individual projects related to Client production.
- Served as the Project Manager for ten active Client programs, totaling 20 million dkk. in projected 2018-19
- Developed and maintained a detailed project plan for each individual account
- Oversaw coordination of the partners and working groups engaged in project work
- Mitigate and identify all possible risks to digital projects and get such resolved without delay
- Solution Review, Delivery Tracking, Leadership Reporting, Delivery Reviews and Escalations
- Focus on innovate, accelerate & outperform business value proposition
- Led cross-functional teams in the successful delivery of digital projects, improving client satisfaction and engagement.
- Streamlined project management processes using Agile methodologies, resulting in enhanced efficiency and timely project completion.
- Coordinated stakeholder communications and project updates, fostering collaboration and ensuring alignment with business objectives.
- Implemented risk management strategies to identify potential challenges, mitigating impacts and maintaining project timelines.
- Developed comprehensive project plans and schedules, facilitating resource allocation and optimizing team performance.
- Managed cross-functional teams to ensure timely delivery of high-quality digital projects.
- Implemented risk management protocols to minimize potential negative impacts on project outcomes.
Project Manager
Tata Consultancy Services
09.2014 - 03.2016
- Successfully delivered 6 new Insurance products - related projects supporting the Tryg Forsikring on-line Insurance system as part of Price Differentiation (Time to Market) strategy where new insurance products been designed considering all Price factors
- Responsible for creating the activity plan, costing, estimation and planning projects.
- Developed, managed, scheduled and enforced timelines internally and externally for various clients’ projects. Always factoring in budget management and resource management.
- Directed creative, design and development teams on current and on-going projects and also to scope projects for proposal purposes.
- Managed project scope by developing work breakdown structure for major milestones and critical path tasks for meeting project deadlines and producing deliverables.
- Produced monthly project forecast to ensure defined scope was delivered and managed to timelines and budget; communicated project status to management and project stake holders.
- Managed quality assurance and proofing with a clear understanding of time management and how long component activities should take.
- Provided exceptional clients relations support with clear communication and timely projects status updates and always exceeding client’s expectations.
- Tracking activities against detailed project plans
- Led cross-functional teams to successfully deliver complex IT projects, enhancing operational efficiency and client satisfaction through effective resource management.
- Developed and implemented strategic project plans, ensuring alignment with organizational goals and timely execution of deliverables to meet stakeholder expectations.
- Streamlined project workflows by introducing Agile methodologies, resulting in improved collaboration and reduced project cycle times across teams.
- Mentored junior project managers, fostering skills development and enhancing team performance to drive successful project outcomes.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Monitored project performance to identify areas of improvement and make adjustments.
- Met project deadlines without sacrificing build quality or workplace safety.
Project Lead
Tata Consultancy Services
01.2011 - 08.2014
- Profitability Task Force Project is to create the automation process of Premium Adjustments or Product Changes in TOSCA Platform.
- Conducted brainstorming and group discussion sessions elicit requirements and prepare relevant use case and Business Requirement document.
- Coordinated development and testing activities while making sure the deliverables conform to requirements.
- Tracked and managed milestone deliverables based on project schedule/plan.
- Accountable for creating and managing the component’s baseline plan.
- Kept the project manager and product committee informed of task accomplishments and issues periodically.
Module Lead and Developer
CoreLogic
05.2006 - 12.2010
- Process the county wise real estate data for all USA counties. Data was received from flat files. Using the tool data was extracted, cleaned up and processed.
- The team of size 8 working based on Agile/Scrum Methodology (Sprint Duration 4 weeks), in a geographically distributed setup.
- Created User stories for the current sprint through client discussion sessions.
- Prepared use cases and data flow diagrams using Vision for the user story.
- Supported management with weekly performance review presentations.
- Coordinated development and testing activities.
- Documented the lessons learnt in the closing phase.
- Responsible for Business Analysis and Requirements Collection.
- Worked on Informatica Power Center tools- Designer, Repository Manager, Workflow Manager, and Workflow Monitor.
- Parsed high-level design specification to simple ETL coding and mapping standards.
- Designed and customized data models for Data warehouse supporting data from multiple sources on real time
Education
Bachelor of Engineering -
Visvesvaraya Technological University
Mangalore01.2005
Skills
Program Management
undefinedCertification
PMP
Interests
Cooking
Timeline
Senior Manager
Sapiens
10.2022 - Current
Program Manager / Account Manager
Zycus
12.2021 - 10.2022
Service Delivery Manager
Tata Consultancy Services
10.2018 - 11.2021
Digital Project Manager
Tata Consultancy Services
04.2016 - 09.2018
Project Manager
Tata Consultancy Services
09.2014 - 03.2016
Project Lead
Tata Consultancy Services
01.2011 - 08.2014
Module Lead and Developer
CoreLogic
05.2006 - 12.2010
Bachelor of Engineering -
Visvesvaraya Technological University