Summary
Overview
Work history
Education
Skills
Certification
Languages
Hobbies
Timeline
Hi, I’m

ROHAN MORE

Operations Management (Retail & Hospitality)
Mumbai,India
ROHAN MORE

Summary

Dedicated professional in the hospitality sector with expertise in guest
experience enhancement and property management oversight.
Experienced in audit processes, vendor performance evaluation, and
regulatory compliance assurance. Focused on operational excellence and
delivering superior service quality. Committed to leveraging global
technology trends to develop innovative solutions as well as actively
engaged with association to stay informed on industry advancements
and best practices.

Overview

4
years of professional experience
5
Certification
4
years of post-secondary education

Work history

REWE Group
Berlin, Germany

Part-Time: Inventory & Operations Associate
03.2025 - 06.2025

Job overview

  • Managed inventory tracking and stock reconciliation to maintain accurate stock levels.
  • Assisted in order processing and fulfilment, ensuring smooth warehouse operations.
  • Conducted quality control checks to uphold product standards.
  • Optimised storage and organisation to enhance workflow efficiency within warehouse.

DHL Group

Working Student in Deutsche Post
12.2024 - 03.2025

Job overview

  • Oversaw parcel operations, enhancing sorting, scanning, and categorisation efficiency.
  • Maintained accurate shipment records, tracking large packet deliveries and updating statuses.
  • Coordinated daily dispatch schedules, optimising travel routes for timely deliveries.
  • Monitored service quality in logistics operations, ensuring effective coordination between transport vendors and internal teams.

Lakeshore India Management Private Limited

Operations Executive: The Capital Mall
10.2021 - 08.2024

Job overview

  • Coordinated maintenance, repairs, and renovations during the pre-opening phase, ensuring a pristine environment for a successful mall launch, which enhanced the overall customer experience and boosted initial sales.
  • Developed and implemented strategic plans that maximized efficiency and profitability, contributing to improved operational success.
  • Coordinated with various manpower consultants to procure resources for operations.
  • Communicated consistently with vendors to ensure satisfaction and expedite process flow.
  • Managed quotations and price negotiations with vendors and suppliers.
  • Monitored parking revenue generation to align with budget forecasts, providing accurate financial insights for strategic decisions.
  • Analysed competitor performance and industry trends to inform strategic decisions and maintain competitiveness.
  • Harmonized inventory processes to improve supply chain efficiency and reduce operational costs.
  • Recruited key staff & created training programs to enhance employee skills & boost performance.
  • Conducted audits to ensure compliance with operational standards & safety concerns.
  • Prepared Daily Management Reports (DMR), Daily Sales Reports (DSR), Footfall & Incident reports to provide essential data for informed decision-making.
  • Ensured transparency in all reward and recognition (RNR) processes to motivate teams and foster a positive work environment.
  • Coordinated marketing events to enhance brand visibility and attract more customers.
  • Handled customer grievances with professionalism and urgency, achieving swift resolution rates while upholding high satisfaction standards and safeguarding the mall's brand image.
  • Streamlined weekly mall asset audits through structured checklist to ensure seamless operations.
  • Provided support to retailers by addressing their concerns, resolving issues, and ensuring their operational needs were met.
  • Led the setup of the parking department from inception, including the setup of all plan routes and parking terminals, improving customer convenience and increasing revenue streams.
  • Technology Integration, successfully integrated FASTag and RFID card systems, with continuous follow-up to ensure seamless operation.

JW Marriott Juhu, Mumbai
Mumbai

Marriotternship
06.2019 - 10.2019

Job overview

  • Acquired hands-on experience in Guest Relations Executive (GRE) and At Your Service (AYS) roles, improving my ability to manage guest interactions effectively.
  • Developed skills in handling and uploading invoice bills using Marriott's cloud software, enhancing my financial management capabilities.
  • Gained comprehensive experience in both departments, including proficiency in operating laundry machines and understanding housekeeping operations.
  • Trained at Lotus Café, one of Mumbai's busiest cafes, gaining extensive knowledge of restaurant operations and diverse cuisines, which improved my understanding of the hospitality industry.
  • Received a Letter of Appreciation for outstanding contributions during the internship. This recognition is duly recorded demonstrating my ability to deliver high-quality performance in a fast-paced environment.

Education

University of Europe For Applied Sciences

Master of Business Administration from Operations, Innovation Management, Strategic Vision, Customer Environment Leadership, Quantitative Methodologies
09.2024 - 08.2025

University overview

GPA: 85.42

Sheila Raheja Institute of Hotel Management

Bachelor of Science from Hospitality Studies
06.2018 - 05.2021

University overview

CGPA: 9.63

Skills

  • Google Workspace
  • Operations management
  • Auditing
  • Project Management
  • AI Prompt Engineering
  • Inventory Control
  • CRM & Analytics
  • Retail Operations
  • Vendor Engagement and Communication
  • Teamwork & Collaboration
  • Negotiation
  • Microsoft Office proficiency

Certification

  • CSR activities, Department of Lifelong Learning & Extension (DLLE) at Mumbai University
  • Principles of Management
  • Digital Marketing Fundamentals
  • Generative AI for Business Leaders
  • Life Savings, First Aid, and CPR [Valid till: 04/02/27]
  • First Aid and Fire Safety

Languages

English
Fluent
German
Intermediate
Hindi
Fluent
Marathi
Native

Hobbies

Hobbies
  • Playing Professional Badminton
  • Participate in Triathlon Events
  • Passionate Cyclist
  • Trekking
  • Painting
  • Reading Books

Timeline

Part-Time: Inventory & Operations Associate
REWE Group
03.2025 - 06.2025
Working Student in Deutsche Post
DHL Group
12.2024 - 03.2025
University of Europe For Applied Sciences
Master of Business Administration from Operations, Innovation Management, Strategic Vision, Customer Environment Leadership, Quantitative Methodologies
09.2024 - 08.2025
Operations Executive: The Capital Mall
Lakeshore India Management Private Limited
10.2021 - 08.2024
Marriotternship
JW Marriott Juhu, Mumbai
06.2019 - 10.2019
Sheila Raheja Institute of Hotel Management
Bachelor of Science from Hospitality Studies
06.2018 - 05.2021

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ROHAN MOREOperations Management (Retail & Hospitality)