Accomplished professional with expertise in Google Workspace & operations management.. Demonstrated proficiency in auditing, AI prompt engineering, and CRM & analytics. Skilled in retail & mall operations, vendor engagement and communication, teamwork & collaboration, negotiation, and Microsoft Office proficiency. Committed to leveraging skills to drive organisational success and operational excellence.
Hi, I’m
ROHAN MORE
Mumbai,India
Summary
Overview
4
years of professional experience
5
Certification
Work history
REWE GroupBerlin, Germany
Part-Time: Inventory & Operations Associate
03.2025 - 06.2025
Job overview
- Managed inventory tracking and stock reconciliation to maintain accurate stock levels.
- Assisted in order processing and fulfilment, ensuring smooth warehouse operations.
- Conducted quality control checks to uphold product standards.
- Optimised storage and organisation to enhance workflow efficiency within warehouse.
DHL Group
Working Student in Deutsche Post
12.2024 - 03.2025
Job overview
- Oversaw parcel operations, enhancing sorting, scanning, and categorisation efficiency.
- Maintained accurate shipment records, tracking large packet deliveries and updating statuses.
- Coordinated daily dispatch schedules, optimising travel routes for timely deliveries.
- Monitored service quality in logistics operations, ensuring effective coordination between transport vendors and internal teams.
Lakeshore India Management Private Limited
Operations Executive: The Capital Mall
10.2021 - 08.2024
Job overview
- Coordinated maintenance, repairs, and renovations during the pre-opening phase, ensuring a pristine environment for a successful mall launch, which enhanced the overall customer experience and boosted initial sales.
- Developed and implemented strategic plans that maximized efficiency and profitability, contributing to improved operational success.
- Coordinated with various manpower consultants to procure resources for operations.
- Communicated consistently with vendors to ensure satisfaction and expedite process flow.
- Managed quotations and price negotiations with vendors and suppliers.
- Monitored parking revenue generation to align with budget forecasts, providing accurate financial insights for strategic decisions.
- Analysed competitor performance and industry trends to inform strategic decisions and maintain competitiveness.
- Harmonized inventory processes to improve supply chain efficiency and reduce operational costs.
- Recruited key staff & created training programs to enhance employee skills & boost performance.
- Conducted audits to ensure compliance with operational standards & safety concerns.
- Prepared Daily Management Reports (DMR), Daily Sales Reports (DSR), Footfall & Incident reports to provide essential data for informed decision-making.
- Ensured transparency in all reward and recognition (RNR) processes to motivate teams and foster a positive work environment.
- Coordinated marketing events to enhance brand visibility and attract more customers.
- Handled customer grievances with professionalism and urgency, achieving swift resolution rates while upholding high satisfaction standards and safeguarding the mall's brand image.
- Streamlined weekly mall asset audits through structured checklist to ensure seamless operations.
- Provided support to retailers by addressing their concerns, resolving issues, and ensuring their operational needs were met.
- Led the setup of the parking department from inception, including the setup of all plan routes and parking terminals, improving customer convenience and increasing revenue streams.
- Technology Integration, successfully integrated FASTag and RFID card systems, with continuous follow-up to ensure seamless operation.
JW Marriott Juhu, MumbaiMumbai
Marriotternship
06.2019 - 10.2019
Job overview
- Acquired hands-on experience in Guest Relations Executive (GRE) and At Your Service (AYS) roles, improving my ability to manage guest interactions effectively.
- Developed skills in handling and uploading invoice bills using Marriott's cloud software, enhancing my financial management capabilities.
- Gained comprehensive experience in both departments, including proficiency in operating laundry machines and understanding housekeeping operations.
- Trained at Lotus Café, one of Mumbai's busiest cafes, gaining extensive knowledge of restaurant operations and diverse cuisines, which improved my understanding of the hospitality industry.
- Received a Letter of Appreciation for outstanding contributions during the internship. This recognition is duly recorded demonstrating my ability to deliver high-quality performance in a fast-paced environment.
Education
University of Europe for Applied Sciences
Master of Business Administration from Operations, Innovation Management, Strategic Vision, Customer Environment Leadership, Quantitative Methodologies
09.2024
University overview
GPA: 85.42
Sheila Raheja Institute of Hotel Management
Bachelor of Science from Hospitality Studies
06.2018 - 05.2021
University overview
CGPA: 9.63
Skills
- Google Workspace
- Operations management
- Auditing
- Project Management
- AI Prompt Engineering
- CRM & Analytics
- Retail Operations
- Vendor Engagement and Communication
- Teamwork & Collaboration
- Negotiation
- Microsoft Office proficiency
Certification
- CSR activities, Department of Lifelong Learning & Extension (DLLE) at Mumbai University
- Principles of Management
- Digital Marketing Fundamentals
- Generative AI for Business Leaders
- Life Savings, First Aid, and CPR [Valid till: 04/02/27]
- First Aid and Fire Safety
Languages
English
Fluent
German
Intermediate
Hindi
Fluent
Marathi
Native
Hobbies
Hobbies
- Playing Professional Badminton
- Participate in Triathlon Events
- Trekking
- Painting
- Reading Books
Timeline
Part-Time: Inventory & Operations Associate
REWE Group
03.2025 - 06.2025
Working Student in Deutsche Post
DHL Group
12.2024 - 03.2025
University of Europe for Applied Sciences
Master of Business Administration from Operations, Innovation Management, Strategic Vision, Customer Environment Leadership, Quantitative Methodologies
09.2024
Operations Executive: The Capital Mall
Lakeshore India Management Private Limited
10.2021 - 08.2024
Marriotternship
JW Marriott Juhu, Mumbai
06.2019 - 10.2019
Sheila Raheja Institute of Hotel Management
Bachelor of Science from Hospitality Studies
06.2018 - 05.2021
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