Rohan M S
Bengaluru
Summary
Results-driven professional with over 6.5 years of experience in AML/KYC/TM Compliance, Fraud
Investigation, and Dispute Resolution.
Expertise in leadership, training, and quality control, with a proven
track record as a Trainer and Subject Matter Expert. Strong skills
in performance management and stakeholder coordination, driving
compliance excellence and effective risk mitigation.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Senior Quality Assurance Associate and Trainer
PwC
Bangalore
08.2024 - Current
- Conducted end-to-end fraud investigations across banking payments and digital channels.
- Facilitated productive communication between QA, development, and operational teams to address and resolve quality issues swiftly.
- Managed the creation and maintenance of detailed documentation for quality assurance processes, ensuring consistency and compliance.
- Investigated new accounts and digital banking profucts to identify potential fraud, policy violations, and suspicious acitivy
- Reviewed ATO, PTO, TOA fraud, first-party fraud, and identity theft cases.
- Assessed credit card fraud, card fraud at POS/CNP, and Zelle transactions.
- Reviewed and processed ACH and Wire Transfers transactions, identifying discrepancies, mitigating risks and ensuring adherence to banking policies and procedures
- Investigated wire and check transactions to identify criminal patterns.
- Performed AML/KYC due diligence using CDD/EDD transaction monitoring reviews.
- Identified cross-border and connected-party risk in line with standards.
- Completed QC reviews and QA calibrations to support governance.
- Performed RCA of audit findings across BAU and remediation workstreams.
- Achieved 98-99% quality scores while meeting SLAs and productivity targets.
- Prepared volume trend dashboards and monthly/year-end reports for stakeholders.
- Supported training OJT and process improvements for onboarding BAU operations.
- Handled fraud investigation operations with client management and escalation.
- Owned process updates to meet timely regulatory and SOP changes.
- Met SLA and KPI targets through proactive risk identification.
- Improved project-level quality to 98% using 100% case sampling.
- Mentored quality framework delivery to reduce risk consistently.
- Drove team performance using scorecards, feedback, and targeted coaching.
- Sustained productivity and quality outcomes through continuous coaching.
- Produced compliance reporting and risk management support via cross-functional training.
- Collaborated with risk, compliance, and HR to support hiring launches.
SME and Quality Reviewer(TM and KYC Analyst)
Fi Money
Bangalore
07.2023 - 07.2024
- Conduct thorough reviews of new customer accounts, verifying identities and assessing associated risks, including evaluating customer behavior and studying market trends.
- Support organizational efforts to prevent money laundering, terrorist financing, and other illicit financial activities by preparing suspicious activity reports (SARs)
- Efficiently manage investigations, prioritizing tasks and meeting deadlines while reviewing alerts for wire cases, identifying red flags, and taking necessary action.
- Prepare comprehensive analyses of account activity, supporting case disposition with clear documentation and reporting findings including media search results, PEP searches, and data analysis.
- Assess the adequacy of investigations, provide final disposition for alerts, and support team lead and QA with investigations and SAR drafting. Additionally, contribute to monitoring rule changes, anomaly detection, and maintaining BSA/AML procedures while facilitating effective communication with internal and external partners.
- Handle escalated customer concerns requiring specialized attention, involving thorough investigation, analysis of account information, and collaboration with relevant departments for resolution.
- Act as a subject matter expert on escalated matters, offering guidance to frontline staff as necessary to ensure effective resolution.
- Ensure compliance with regulatory requirements and internal policies while addressing escalated issues, identifying and escalating potential risks or compliance issues for further investigation or resolution.
- Mediate disputes between customers and the bank, striving for fair and satisfactory resolutions. Maintain detailed records of all escalated cases and provide regular reports to management on trends and areas for improvement.
Trust & Safety associate
LINKEDIN CORPORATIONS
01.2022 - 06.2023
- Conduct comprehensive reviews and investigations targeting fraud, cybercrime, and abuse within LinkedIn operations.
- Utilize analytical tools to identify and resolve fraudulent or non-compliant job postings on LinkedIn, ensuring adherence to established standards.
- Collaborate with stakeholders to analyze data, detect patterns, and provide actionable insights to combat fraudulent activities effectively.
- Monitor real-time fraud alerts, conduct preliminary investigations, and take prompt actions to mitigate losses and prevent future incidents.
- Provide mentorship, guidance, and performance assessment to team members, fostering a culture of continuous improvement and professional development.
Transaction Risk Investigator
Amazon Development Centre
09.2019 - 01.2022
- Implement established operational protocols to uphold decision-making integrity, identifying recurring fraudulent patterns, and staying alert to emerging trends to mitigate potential risks effectively.
- Utilize a wide range of online, proprietary, and third-party resources to meticulously scrutinize transactions, ensuring precise decision-making to minimize financial, legal, and reputational exposures.
- Monitor and evaluate fraud and chargeback cases, analyzing trends to develop proactive strategies. Foster collaboration with internal and external stakeholders to conduct thorough investigations and implement appropriate measures.
- Conduct detailed inquiries into accounts involved in chargeback disputes, employing a meticulous approach to unravel underlying complexities and ensure fair resolution.
- Facilitate effective communication via email and phone with stakeholders, including customers and financial institutions, to enable informed risk assessments. Demonstrate versatility by managing diverse queues and organizational structures, while also providing mentorship to a team of five investigators.
Education
Bachelor of Engineering - Mechanical Engineering
P E S College of Engineering
Mandya, India08.2018
Skills
- Anti-money laundering
compliance - Fraud risk assessment
- Chargeback analysis and
resolution - Investigating ACH, Wire Transfers, Zelle and Check fraud transactions
- Financial transaction oversight
- Issue resolution analysis
- Quality assurance
- Training facilitation skills
- Data management expertise
- Coaching and mentoring
- Performance monitoring
- Process improvement
- Talent acquisition
- Stakeholder management
- Deadline management
- Risk management
- Loss prevention
- KYC
- KYC Screening
- Risk and Fraud Investigation
- Brand Risk
- Python
- SQL
- Suspicious Activity Report
- Transaction Monitoring
- Escalations Investigation
- SOP
- US Stocks Investigation
- Bank Fraud
- Credit Risk
- Card Fraud
- Enhanced Due Diligence
- Data Mining
- Fraud detection
- Data analysis
- Alert investigation
- Financial transactions
- Auditing and Outcall
- Report Writing
- Microsoft Office and Excel
- Team Mentoring
- Quality Reviewer
Languages
English
Kannada
Hindi
Personal Information
Timeline
Senior Quality Assurance Associate and Trainer
PwC
08.2024 - Current
SME and Quality Reviewer(TM and KYC Analyst)
Fi Money
07.2023 - 07.2024
Trust & Safety associate
LINKEDIN CORPORATIONS
01.2022 - 06.2023
Transaction Risk Investigator
Amazon Development Centre
09.2019 - 01.2022
Bachelor of Engineering - Mechanical Engineering
P E S College of Engineering