ROHAN NINAN
Bengaluru
Summary
Talented, result-driven, and self-motivated educator with 5+ years of experience in training, mentoring, and team leadership. Experienced in teaching English communication, voice and accent, soft skills, and discussion-based learning, with a strong focus on clarity, confidence, and practical language usage. Proven ability to train and guide learners through structured instruction, cross-functional collaboration, and real-world examples to build long-term skills and relationships. Highly proficient in analytics and process optimization, with experience in automation and API integrations to enhance teaching effectiveness and learning outcomes.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Senior Executive
Onsurity
01.2023 - Current
- 1. Established Standard Operating Procedures (SOPs) for a newly formed team, streamlining workflows and enhancing efficiency.
- 2. Served as the Product Owner for Ameyo, overseeing system optimization and enhancements.
- 3. Took on the role of Acting Team Lead for 11 months, managing team performance, escalations, and strategic initiatives.
- 4. Led projects aimed at reducing manual intervention by implementing technology-driven solutions.
- 6. Contributed ideas for API integration to enhance Freshdesk (FD) automation and efficiency.
- 7. Proficient in using CRM tools such as Freshdesk and Zoho.
- 8. Planned and executed strategic initiatives to enhance the company’s digital presence, ensuring steady growth in online ratings and reviews by implementing targeted engagement strategies and maintaining a consistent upward trajectory in customer feedback and brand reputation.
- 9. Designed and delivered structured training sessions for 30 team members, covering product knowledge and relationship-building strategies aimed at fostering long-term customer engagement.
- 10. Delivered voice and accent training programs aimed at enhancing spoken English, pronunciation accuracy, and confidence in verbal communication.
Payroll Specialist
Paychex
04.2022 - 12.2022
- 1. Researched and resolved employee payroll questions and issues via email.
- 2. Onboarded new employees into time reporting and payroll systems.
- 3. Processed employee rehires, transfers, terminations, and withholdings.
- 4. Voided checks and issued stop payment orders to correct payroll discrepancies.
- 5. Utilized Finesse and Core Advance tools to efficiently process payroll and manage employee data.
Customer Engagement Specialist
Rolaface Software Pvt. Ltd.
01.2018 - 01.2020
- 1. Managed client interactions for services and handled end-to-end project execution.
- 2. Demonstrated excellent communication skills in resolving product and consumer complaints.
- 3. Developed strong customer relationships to encourage repeat business.
- 4. De-escalated problematic customer concerns, maintaining a calm and professional demeanor.
- 5. Promoted high customer satisfaction by ensuring efficient issue resolution.
- 6. Educated customers on special pricing opportunities and company offerings.
Senior Associate
Amazon
01.2016 - 01.2018
- 1. Reached out to new and existing customers to foster business opportunities and expand services.
- 2. Collaborated with technical support staff to address client requirements and needs.
- 3. Educated customers on products, services, and general technical information.
- 4. Provided training and product support for team members.
Education
Master in Business Administration -
Garden City University
01.2021
Bachelor - Business Management
Garden City College
01.2014
High School - undefined
Holy Cross School
01.2011
Skills
Project coordination
Media relations
Cross-functional teamwork
Prioritization and scheduling
Effective leadership
Strong verbal skills
Logical evaluation
Product training specialist
Speech clarity enhancement
Timeline
Senior Executive
Onsurity
01.2023 - Current
Payroll Specialist
Paychex
04.2022 - 12.2022
Customer Engagement Specialist
Rolaface Software Pvt. Ltd.
01.2018 - 01.2020
Senior Associate
Amazon
01.2016 - 01.2018
Bachelor - Business Management
Garden City College
High School - undefined
Holy Cross School
Master in Business Administration -
Garden City University