Experienced and dynamic professional with 13+ years in Administration, Facility Management and HR Management within the FinTech and BFSI sectors. Skilled in administration, space planning, procurement, office branding, and executive support. Proven ability to lead teams, manage vendors, and drive cost-efficient operations. Well-versed in employee engagement, wellness programs, onboarding, compliance, and grievance handling. Known for strategic thinking, crisis management, and delivering a positive, compliant, and employee-focused workplace environment.
Overview
14
14
years of professional experience
Work History
Senior Manager – Admin and HR
Epimoney Privated Limited (FlexiLoans)
Mumbai
04.2024 - Current
Heading Administration & Infrastructure of the organization
Managing 19+ Branches PAN India and Corporate offices
Set up of branches from sourcing to handover, Admin and Infra policies and process
Providing the monthly dashboard of the facility management highlighting critical issues & suggestions
Managing company-wide travel logistics, including flights, hotels, cabs, and MICE activities, ensuring seamless coordination across departmental needs
Led organization-wide employee engagement initiatives, including events, cafeteria operations, and training programs to enhance workplace experience and culture
Spearheaded budgeting, forecasting, and development of the Annual Operating Plan (AOP) for administrative functions, ensuring cost efficiency, resource optimization, and alignment with organizational goals.
Managed statutory compliance related to the Shop and Establishment Act, ensuring timely renewals, audits, and adherence to all local regulatory requirements.
Led ISO audit preparedness and successfully secured certification by ensuring all administrative processes met compliance standards; conducted thorough due diligence to align with audit and organizational requirements
Spearheaded the HiFlyer program to identify and retain high-potential employees.
Led the execution of eNPS surveys and Great Place to Work certification process, driving initiatives to enhance employee experience and organizational culture.
Managed corporate insurance policies (Group Mediclaim, Accidental, D&O, Keyman Insurance) and led wellness programs through insurance tie-ups, offering health checkups, top-up facilities, corporate buffer, fitness memberships, and wellness sessions
Managed new hire onboarding process, including completion of joining formalities, background verification, and documentation.
Handled employee record management, ensuring accurate and up-to-date information for all staff members.
Conducted exit interviews and developed retention programs to improve employee engagement and reduce turnover.
Assisted in the onboarding of new hires and conducted orientation sessions to ensure a smooth transition into the organization.
Addressed employee grievances, providing timely solutions and fostering a positive work environment.
Delivered comprehensive secretarial support to company founders, including schedule coordination, travel planning, meeting logistics, and confidential correspondence
End to End Department Function management.
Assistant Manager – Administration
JKB Infrastructure
05.2018 - 11.2018
Supported day-to-day administrative operations and vendor coordination.
Managed facilities services and ensured SLA compliance.
Assistant Manager – Administration
Bonton Holidays
05.2016 - 03.2018
Oversaw travel arrangements, office management, and administrative processes.
Coordinated guest house and employee travel services.
Facility Administrator
PACKT Publishing
12.2013 - 10.2015
Maintained office infrastructure and handled vendor contracts and service providers.
Ensured adherence to workplace safety and efficiency.
Admin Executive
Kotak Mahindra (via CNW)
03.2011 - 11.2013
Provided administrative support across facilities, procurement, and compliance areas.
Assisted in setting up access and biometric systems.
Education
B.Sc. - Hospitalities studies
Kohinoor College of Hotel Management
01.2010
Higher secondary education -
M.K College
01.2007
Secondary education -
Mother Mary High School
01-2005
Skills
Facility management
Planning, Budgeting and Forecasting
Employee engagement
Travel Desk Management
Process optimization
Regulatory compliance
Vendor management
Wellness programs
Project management
Compliance and Cost Efficiency
Insurance management
Employee onboarding
Strategic planning
Policy analysis
Affiliations
Successfully managed an end-to-end offsite event for 200+ employees, ensuring seamless execution and logistics.
Organized large-scale employee engagement events for 300+ employees, enhancing workplace culture and team collaboration.
Executed the "HiFlyer" recognition program for top performers, driving motivation and performance excellence.
Conducted eNPS and GPTW surveys, followed by comprehensive market benchmarking to identify areas for culture and experience improvement.
Coordinated an international trip for top performers as part of the reward and recognition initiative.
Accomplishments
Star Performer Award: 2019, 2020, 2021, 2022, 2023, 2024
HiFlyer Cohort Member: 2023 & 2024
Achieved a 10% reduction in G&A expenses through strategic cost optimization and vendor management initiatives