ROHAN PATIL
Pune
Summary
Dynamic Service Delivery Manager and SRE Lead at TATA CONSULTANCY SERVICES LIMITED, proficient in Java and DevOps, delivering substantial toil reduction through automation, which enhances service availability and user experience.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Service Delivery Manager + SRE Lead
TATA CONSULTANCY SERVICES LIMITED
Pune
05.2024 - Current
- Identification of the blameless root cause of the issues escalated by users, and providing a solution.
- Created various dashboards in Dynatrace for APM.
- Created various dashboards measuring the availability of services using the given SLO, measuring the SLI, and showing the available downtime for the services.
- Train the team members across the teams on SRE principles.
- Analyze repeated issues, recommend the solution, and, if approved, implement it.
- Review user experience using the Apdex rating in Dynatrace, and improve customer experience by mitigating the issues, if any.
- Created various dashboards in ServiceNow for reporting purposes.
- Worked on toil reduction. Reduced manual escalation of issues by integrating the monitoring tool with the event management tool.
- Defined synthetic monitoring for web application URLs.
- Managed communications between internal teams and external customers regarding product updates or changes in services offered.
- Coordinated activities between departments to ensure smooth service delivery process.
Project Leader
TATA CONSULTANCY SERVICES LIMITED
Pune
03.2019 - 04.2024
- Automated daily health checks using Unix Shell scripts, PowerShell scripts, Autosys, and Crontab scheduler.
- Worked on the migration of infrastructure from on-premises to the cloud and performed an application upgrade.
- Trained the team members across the teams.
- Analyze repeated issues, recommend the solution, and, if approved, implement it.
- Vulnerability management and mitigation in coordination with various teams.
- Collaborated with different vendors for application migration and upgrades.
- Certificate renewal for servers, applications, and middleware.
- Migrated applications from old servers to new servers.
- Security hardening of the servers
Scrum Master and Lead Consultant
TATA CONSULTANCY SERVICES LIMITED
Pune
05.2016 - 12.2018
- Worked as Perl Developer for the Trade Reconciliation in-house application called Reclite. Followed Agile practices.
- Worked with the IntelliMatch tool for trade reconciliation, defining mappings for the reconciliation.
- Collaborated with business analysts for understanding the requirement
- Automated deployment to different environments using a CI/CD pipeline.
- Coalesce with team members for a faster resolution of the issues.
- Reporting on the post-implementation of changes.
Sr. Developer
TATA CONSULTANCY SERVICES LIMITED
Pune
05.2014 - 05.2016
- Identify the root cause of the issues escalated by Production Support teams and users.
- Mentoring the team members for faster resolution.
- Worked as a Perl developer for the FID-Risk Project for one of the US-based clients.
- Automated risk calculation for the FID-Risk Project reduces the manual work.
Tech Leader
TATA CONSULTANCY SERVICES LIMITED
Pune
01.2012 - 05.2014
- Identify the root cause of the issues escalated by L1 Production Support teams and users.
- Help the team members in faster resolution of the issues.
- Prepare knowledge articles for L2 and L1 teams and get it certified by concerned product owner so that support team can resolve the issue by following the KA if similar issues occur in future which helped in reducing MTTR
- Handled incidents and collaborated with different teams to achieve faster resolution (MTTD & MTTR) and helped for the closure of the incidents.
- Analyze the impact of the changes happening at the vendor side (Bloomberg, Reuters, SwapsMon) on our project and recommend the required changes to the developers.
- Helped TCS management to set up a near-shore ODC in Mexico.
Developer
TATA CONSULTANCY SERVICES LIMITED
Pune
09.2010 - 12.2011
- Identify the root cause of the issues escalated by Production Support teams and users.
- Create a Jira ticket and work on it.t.
- After finding the root cause, fix the code if required in Dev environment.
- Get User sign off for the changes implemented in lower environment.
- Performing data quality checks and data correction.
- Transitioned the knowledge to the data operations team for required data changes.
- Implemented Data Quality Tool Assure along with another vendor which helped to identify the data quality issues.
Tech Leader
TATA CONSULTANCY SERVICES LIMITED
Pune
06.2006 - 08.2010
- Managing project infrastructure & applications by coordinating with various teams.
- Helped developers in automating the scripts using Autosys.
- Monitoring the daily streams and reporting the performance of it on daily basis to the developers.
- Create new Autosys jobs and monitor its performance.
- Analyze the impact of the changes happening at the vendor on our project.
- Prepare knowledge articles for production support teams when the code is promoted to production.
Techno-Commercial Manager
Ameya Software/Brilliant Alternatives Inc
05.2005 - 05.2006
- Installing the software on client machines.
- Configure the product as per customer’s requirement.
- Train the customer in various features of the product.
- Provide technical support post sales as agreement.
- Represent the company in trade shows by giving information about the product to the prospective customers.
- Application support for Indian customers.
Technical Member
Websym Technologies Pvt Ltd
02.2005 - 04.2005
- Requirement gathering from the client.
- Design and prepare prototypes.
- Created the front end using JSP and JavaScript for client-side validation of the user input data.
- Created Java beans for handling business logic and database connectivity.
- The application was used for customizing the product on the kiosk desk by the prospective customers.
Technical Support Leader
Brilliant Alternatives Inc.
12.2002 - 01.2005
- Company Overview: USA.
- Installing the software on client machines.
- Configure the product as per the customer's requirements.
- Train the customer in various features of the product.
- Provide technical support post-sales, as per the agreement.
- Making contractual agreements with clients and negotiating with prospective clients about price, payment terms, and support terms.
- Represent the company at trade shows by providing information about the product to prospective customers.
Java Programmer
Omega Interactive Technologies Ltd.
06.2001 - 04.2002
- Designed and developed the prototype for proof of concept.
- Worked on process simulation for the orders coming from the mainframe to the database through the MQ series.
- Created an Order Management Frontend with dynamic order display, and with reroute, cancel, or cancel-replace features for the CSFB division of Pershing USA.
Education
Java, Perl -
BRAIN BENCH
10.2009
Java, Oracle -
CONCOURSE
10.1999
Master Of Computer Science - Computer Science
NORTH MAHARASHTRA UNIVERSITY
Jalgaon01.1999
Bachelor of Computer Science - Computer Science
NUTAN MARATHA COLLEGE
Jalgaon01.1996
Skills
- Java
- J2EE
- Servlets
- JSP
- JavaScript
- HTML,XML
- Unix, RHEL
- Sybase
- Perl
- DevOps
- Azure
- Dynatrace, Nimsoft, Nagios, and Azure Monitor
- Log Analytics, Splunk
- IIS,Tomcat,JBoss,WebLogic
- SRE
- OpenShift
- Kubernetes
- CICD
- GitHub, Perforce
Hobbies and Interests
- Listening to music
- Reading books
Languages
- English
- Marathi
- Hindi
Personal Information
- Nationality: Indian
- Marital Status: Married
Certification
- Java, Perl Certification from Brainbench
- AZ-900 Azure Fundamental
- Introduction to AI from Google
- Generative AI - Internal Certification
- SRE - Internal Certification
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Spanish
Beginner
A1
References
References available upon request.
Timeline
Service Delivery Manager + SRE Lead
TATA CONSULTANCY SERVICES LIMITED
05.2024 - Current
Project Leader
TATA CONSULTANCY SERVICES LIMITED
03.2019 - 04.2024
Scrum Master and Lead Consultant
TATA CONSULTANCY SERVICES LIMITED
05.2016 - 12.2018
Sr. Developer
TATA CONSULTANCY SERVICES LIMITED
05.2014 - 05.2016
Tech Leader
TATA CONSULTANCY SERVICES LIMITED
01.2012 - 05.2014
Developer
TATA CONSULTANCY SERVICES LIMITED
09.2010 - 12.2011
Tech Leader
TATA CONSULTANCY SERVICES LIMITED
06.2006 - 08.2010
Techno-Commercial Manager
Ameya Software/Brilliant Alternatives Inc
05.2005 - 05.2006
Technical Member
Websym Technologies Pvt Ltd
02.2005 - 04.2005
Technical Support Leader
Brilliant Alternatives Inc.
12.2002 - 01.2005
Java Programmer
Omega Interactive Technologies Ltd.
06.2001 - 04.2002
Java, Perl -
BRAIN BENCH
Java, Oracle -
CONCOURSE
Master Of Computer Science - Computer Science
NORTH MAHARASHTRA UNIVERSITY
Bachelor of Computer Science - Computer Science
NUTAN MARATHA COLLEGE
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Aparajita GhoshAparajita Ghosh
SENIOR DATA & BI ANALYST at Tata Consultancy Services LimitedSENIOR DATA & BI ANALYST at Tata Consultancy Services Limited
Utkarsh MishraUtkarsh Mishra
Java Developer at TATA Consultancy Services LimitedJava Developer at TATA Consultancy Services Limited
Sandeep NanjundappaSandeep Nanjundappa
Scrum Master at Tata Consultancy Services LimitedScrum Master at Tata Consultancy Services Limited
Mayur IchakeMayur Ichake
Assembly Maintenance | Group Leader at Skoda Auto Volkswagen IndiaAssembly Maintenance | Group Leader at Skoda Auto Volkswagen India