ROHAN RAJ
Patna
Summary
Dynamic professional with extensive experience in team leadership and operational quality control at Ujjivan Small Finance Bank Ltd. Proven track record in achieving financial objectives and motivating staff to excel. Adept at implementing business strategies and resolving issues, ensuring exceptional customer satisfaction and a positive work environment.
Overview
6
6
years of professional experience
Work History
Assistant Customer Relationship Manager
Ujjivan Small Finance Bank Ltd
Patna
11.2023 - Current
- Team Handling.
- Staff motivating staff for good work.
- Target achievement.
- House Visit.
- Financial objectives and business plans.
- Maintained a positive, professional working environment to optimize staff and customer satisfaction.
Branch Releationship Manager
Muthoot Microfin Ltd
Dholi
07.2022 - 10.2023
- Branch Handling
- Staff motivating staff for good work
- Target achievement
- Cross sell target achievement
- Financial objectives and business plans
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
Assistant Branch Manager
Unity Small finance Bank
Patna
03.2022 - 06.2022
- Branch and Team Handling
- Target achievement
- Client Handling
- Motivating staff for good work
Senior Relationship Officer
Fusion Microfinance Ltd.
Patori
02.2019 - 03.2022
- See back office
- Client handling
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
Education
Bachelor of Science - Maths
Magadh University
Gaya01.2022
10+2 - SCIENCE
F.N.S Academy
Patna01.2019
10th - Mathematics
St. Annes High School (CBSE)
Patna, BR01.2017
Skills
- Operational quality control
- Staff scheduling
- Disciplinary issue resolution
- Business strategy
- Team leadership
- Customer-facing leadership
- Financial reporting
- Target implementation
- Issue resolution
Languages
- Hindi, First Language
- English
Timeline
Assistant Customer Relationship Manager
Ujjivan Small Finance Bank Ltd
11.2023 - Current
Branch Releationship Manager
Muthoot Microfin Ltd
07.2022 - 10.2023
Assistant Branch Manager
Unity Small finance Bank
03.2022 - 06.2022
Senior Relationship Officer
Fusion Microfinance Ltd.
02.2019 - 03.2022
Bachelor of Science - Maths
Magadh University
10+2 - SCIENCE
F.N.S Academy
10th - Mathematics
St. Annes High School (CBSE)
Similar Profiles
Shankar VikasShankar Vikas
Circle Business Head South-1 at Ujjivan Small Finance BankCircle Business Head South-1 at Ujjivan Small Finance Bank
PRIYANKA GANDHIPRIYANKA GANDHI
Executive-Business Analyst/Account Manager at Xerago E-Biz Services Private Limited(Project-Ujjivan Small Finance Bank)Executive-Business Analyst/Account Manager at Xerago E-Biz Services Private Limited(Project-Ujjivan Small Finance Bank)
RAVI SHANKARRAVI SHANKAR
Branch Manager at Ujjivan Small Finance BankBranch Manager at Ujjivan Small Finance Bank
Kartike SharmaKartike Sharma
MIS Manager at Ujjivan Small Finance BankMIS Manager at Ujjivan Small Finance Bank
MD SHABBIR HASSANMD SHABBIR HASSAN
DOCUMENT ASSISTANT at THE COMPUTER INSTITUTEDOCUMENT ASSISTANT at THE COMPUTER INSTITUTE