Rohan Raj

• Strategically manage and oversee operations for two ballrooms and three meeting rooms, delivering seamless and sophisticated event experiences for both corporate and wedding clients.
• Successfully led the banquet division in achieving the highest number of confirmed wedding bookings this year, driving consistent growth in monthly event confirmations.
• Consistently exceed monthly revenue targets by effectively coordinating large-scale events and ensuring that all financial goals for the banquet department are achieved.
• Direct and mentor a team of banquet associates, fostering a positive work environment and promoting staff satisfaction, resulting in improved team performance and retention.
• Collaborate with clients to design and deliver bespoke event solutions tailored to their unique needs, ensuring exceptional execution of corporate functions, conferences, and weddings.
• Oversee all aspects of event management from pre-planning to post-event analysis, ensuring a flawless execution and a memorable experience for all guests.
• Drive cross-departmental collaboration with sales, catering, and housekeeping to ensure all logistical requirements are met, maintaining high standards of service excellence.
• Maintain meticulous attention to detail while managing multiple events simultaneously, ensuring operational efficiency and adherence to the hotel’s service standards.
• Ensure adherence to all safety, health, and regulatory guidelines during events, ensuring a safe environment for both guests and staff.
• Continuously monitor and assess staff performance and morale, providing coaching and recognition to maintain high levels of engagement and motivation within the team.

• Oversee the management of over 50,000 sq. ft. of wedding space and 10,000 sq. ft. of meeting space, ensuring seamless event execution and optimal space utilization to meet diverse client needs.
• Provide dynamic leadership and strategic direction to team leads and associates, fostering a high-performance culture while ensuring operational excellence and team cohesion.
• Achieved significant labor cost efficiency with a 16.9% labor cost, compared to a budgeted 19%, through meticulous cost control and streamlined operational processes without compromising service quality.
• Consistently maintain a 98% service score on Meeting Scope, reflecting a strong commitment to delivering exceptional service, meeting client expectations, and enhancing guest satisfaction.
• Direct and supervise the full spectrum of staffing functions, including recruitment, training, performance management, and discipline, ensuring alignment with budgeted labor costs and operational goals.
• Lead comprehensive coordination of all functions, liaising with clients, overseeing event set-ups, and ensuring timely execution through effective communication with key departments like the Executive Chef and Banquet staff.

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Identify customers' needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations

• Pre-opened All day dining restaurant (House of Gourmet) of 126 covers restaurant
• Pre-opened Banquet (4500sq.feet) and meeting room (1700sq.feet)
• Directly reporting to General Manager
• Provided administrative support to food to general manager with demonstrated ability to set procedures
• Designed and implemented management system, administrative polices and operational procedures to set the standard
• Worked in line with marketing manager to market promotions for outlets, reached out to social media and privileged guests.

• Responsible for all day dining Seasonal tastes - All day dining coffee shop with Cover of 158 + 19 team members
• Handling In Room Dining of 215 rooms with 7 team members
• Have won Times best all-day dining award in the city

Responsible for all day dining (Saffron soul) and Bar (Mystique)